Associate Banker II - North Hampton, NH

Work Location: North Hampton, New Hampshire, United States of America. Hours: 40 per week.

About the role

This role plays a vital part in delivering TD’s human, relationship-driven banking experience. As a trusted partner to clients, you will deliver everyday banking and support consumer product needs by building meaningful relationships with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while adhering to TD’s risk and regulatory standards.

Responsibilities

• Combine transactional excellence with needs-based engagement to help clients find the right solutions.
• Deliver everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations.
• Serve as the first point of contact and hospitality ambassador, guiding client flow and delivering a high-touch experience.
• Perform accurate, efficient transactions while deepening relationships by identifying needs and referring clients to appropriate partners.
• Demonstrate broad knowledge of banking products and services to recommend client solutions using insights, tools, and resources.
• Engage in inbound and outbound acquisition efforts, recognizing client needs and initiating referrals to specialists.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures; escalate non-standard issues internally.
• Orchestrate the overall client experience by managing client flow (in-person and phone), resolving inquiries, and making referrals.
• Serve as a hospitality ambassador, delivering consistent, relationship-driven experiences aligned with TD’s service strategy.
• Create personalized, client-first interactions that build trust and strengthen ongoing relationships.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience and financial well-being.
• Engage clients through proactive outreach, including scheduling appointments for consumer account needs.
• Maintain compliance with operational activities, company guidelines, and regulations to minimize risk and protect clients.
• Act as a trusted first point of contact in safeguarding client relationships by adhering to AML laws and regulatory requirements.
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately.
• Act in accordance with TD’s code of conduct and ethical standards in every decision.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning with TD’s model, brand, and culture.
• Take accountability for outcomes and performance by participating in development activities and sharing best practices.
• Embrace diverse perspectives, backgrounds, and experiences to foster a growth mindset.
• Collaborate with team members to contribute to the success of the team and organization.

Requirements

• High school diploma or GED.
• 1+ years of demonstrated experience working with clients (volunteering, education, or military experience included).
• Teller or cash-handling experience in a client-facing or financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Ability to schedule and prioritize work independently and within deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.
• Notary License preferred.

Skills

• Client relationship management.
• Needs-based engagement and proactive outreach.
• Transaction processing and account maintenance.
• Risk and compliance adherence.
• Problem-solving and escalation management.
• Team collaboration and growth mindset.
• Time management and prioritization in a fast-paced environment.

Pay

$22.00 - $27.75 USD per hour. TD is committed to providing fair and equitable compensation opportunities. The base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and other business needs.

Benefits

TD’s Total Rewards package includes:

• Base salary and variable compensation/incentive awards (e.g., cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward/recognition programs.

Regular development conversations, training programs, and a competitive benefits plan support colleagues in thriving at work and home.

Physical Requirements

• Domestic Travel: Occasional (1-33%).
• International Travel: Never (0%).
• Performing sedentary work: Frequent (34-66%).
• Performing multiple tasks: Continuous (67-100%).
• Operating standard office equipment: Continuous (67-100%).
• Responding quickly to sounds: Continuous (67-100%).
• Sitting: Frequent (34-66%).
• Standing: Frequent (34-66%).
• Walking: Frequent (34-66%).
• Moving safely in confined spaces: Occasional (1-33%).
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%).
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%).
• Squatting: Occasional (1-33%).
• Bending: Occasional (1-33%).
• Kneeling: Occasional (1-33%).
• Crawling: Occasional (1-33%).
• Climbing: Occasional (1-33%).
• Reaching overhead: Occasional (1-33%).
• Reaching forward: Occasional (1-33%).
• Pushing: Occasional (1-33%).
• Pulling: Occasional (1-33%).
• Twisting: Occasional (1-33%).
• Concentrating for long periods: Continuous (67-100%).
• Applying common sense to standardized problems: Continuous (67-100%).
• Reading, writing, and comprehending instructions: Continuous (67-100%).
• Basic arithmetic (adding, subtracting, multiplying, dividing): Continuous (67-100%).