Associate Banker II- Jackson, NJ (40 hours)

About the role

The Banking Associate role is located in Jackson, New Jersey, USA. This position is responsible for delivering TD's Brand promise at a store location, performing a wide range of tasks, and providing advice and educational support on banking products and services.

Responsibilities

• Processes customer transactions and opens new accounts
• Provides consultative support and proactively recommends products and services
• Uses TD's systems and tools to engage with customers and deepen relationships
• Services customers on the teller line and platform, handling personal deposit accounts, everyday bank transactions, debit and credit card issues, and mobile/on-line banking
• Manages customer wait times and schedules appointments
• Manages self-generated and partner/retail to retail referral leads
• Manages customer outreach activities such as outbound calls and SMS
• Identifies and promotes customer financial needs, referring them to the appropriate team member or internal Bank partner
• Completes Teller training and part 1 of platform training upon hire

Requirements

• High school diploma or GED
• 1 year experience working with customers in any capacity
• Volunteering, education, or military experience preferred
• Demonstrated customer service skills
• Teller experience preferred

Qualifications

• Strong organization skills
• Excellent communication skills
• Effective problem-solving skills
• Ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Skills

• Customer Service
• Product Knowledge
• Consultative Support
• Financial Advice
• System Utilization
• Lead Management
• Customer Relationship Building
• Time Management
• Problem Solving
• Microsoft Office Proficiency
• Customer Authentication
• Compliance Regulations

Benefits

Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role.

Pay

$22.00 - $27.75 USD per hour, commensurate with experience.

Schedule

Hours are 40 per week, typically Monday through Friday, with occasional evening, weekend, and holiday work as scheduled.

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States, and around the world. We are deeply committed to being a leader in client experience, fostering a respectful workplace where diverse perspectives are valued, and ensuring fair opportunities for growth and success.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Colleague Development

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. Interview Process: We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.