Associate Banker II - Aston PA (20 Hours)

About the role

Work Location: Aston, Pennsylvania, United States of America. Hours: 20 hours per week. This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted partner to clients, the role delivers everyday banking and supports consumer product needs by building meaningful relationships with accuracy, confidence, and clarity—helping clients feel informed, supported, and empowered to achieve their financial goals while consistently adhering to TD’s risk and regulatory standards.

Responsibilities

• Combines transactional excellence with the capability to help clients find the right solutions through needs‑based engagement.
• Delivers everyday banking and basic consumer account opening/maintenance while proactively engaging clients in meaningful conversations, helping them understand their options, and connecting them to appropriate partners.
• Serves as first point of contact for clients as the hospitality ambassador of the bank location, seamlessly guiding traffic flow while delivering a high‑touch client experience.
• Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals and referring clients to appropriate partners.
• Demonstrates broad knowledge of banking products and services to utilize insights, tools and resources to evaluate and recommend client solutions.
• Engages in inbound and outbound acquisition efforts, accountable for recognizing client needs and initiating appropriate referrals to specialists, acting on deepening client relationships.
• Performs and decides a broad range of client transactions and multi‑step activities within established financial limits.
• Identifies and assesses client problems in straightforward situations using standard procedures and escalates non‑standard issues internally; typically addressing routine requests requiring minimal discretion. Can serve as an escalation point as needed.
• Orchestrates the overall client experience by effectively managing client flow (in‑person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship‑driven client experiences aligned to TD’s service strategy.
• Creates personalized, client‑first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save