Associate Banker I- Sewell, Nj (20 hours)

Work Location: Sewell, New Jersey, United States of America

Hours: 20 | Pay: $21.50 - $26.75 USD per hour

About the Role

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. This role also involves educating customers on TD's products and services or referring them to a partner for specialized solutions.

Responsibilities

• Perform customer transactions including deposits, withdrawals, loan, and safe deposit box payments efficiently.
• Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and handling night deposits with a high level of accuracy.
• Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding them appropriately.
• Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs.
• Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and referring customers to appropriate partners.
• Train and mentor new Tellers.
• Assist supervisors with daily duties as directed by Store leadership.
• Ensure compliance with operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act.
• Verify customers' identities by following customer authentication policies and procedures.
• Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs).
• Adhere to safe deposit box procedures/operations and guidelines.
• Maintain accountability for cash drawers and vaults, including securing cash at all times.
• Ensure confidential customer information is securely stored throughout the day.
• Follow dual control and all security and audit measures to minimize potential loss.
• Utilize bank tools and processes to detect, address, and prevent fraud.
• Complete all required in-classroom and online training by established due dates.

Requirements

• High school diploma or GED.
• 1 year of teller or cash handling experience preferred.
• Demonstrated customer service skills.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Occasional (1-33%)
• Standing: Continuous (67-100%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with problems involving standardized situations: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Benefits

TD offers a comprehensive Total Rewards package that includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.

TD is committed to providing support for colleagues to thrive both at work and at home through regular development conversations, training programs, and a competitive benefits plan.