Associate Banker I- Oaklyn, NJ (40 hours)

Work Location: Oaklyn, New Jersey, United States of America. Full-time position, 40 hours per week.

About the role

This role plays a vital role in bringing TD's human, relationship-driven banking experience to life. As a trusted guide for clients, you will deliver everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals. You will uphold TD's strong risk and regulatory standards.

Responsibilities

• Serve as the first point of contact and hospitality ambassador for clients, seamlessly guiding traffic flow while delivering a high-touch client experience.
• Deliver accurate, efficient everyday banking transactions while deepening client relationships by proactively identifying needs and opportunities.
• Refer clients to appropriate partners to help achieve their financial objectives.
• Engage clients professionally, educating them on products and self-serve solutions while using insights to recommend tailored solutions.
• Turn routine client transactions into meaningful moments through personalized interactions.
• Demonstrate knowledge of basic banking products and services to evaluate and recommend client solutions using available tools and resources.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures; escalate non-standard issues internally.
• Orchestrate the overall client experience by managing client flow (in-person and phone), resolving inquiries, and making referrals to appropriate partners.
• Create personalized, client-first interactions that establish trust and strengthen ongoing relationships.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant outcomes.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being.
• Connect clients to specialists as needed to help them achieve long-term financial goals.
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.
• Maintain compliance with company guidelines and regulations to minimize risk and protect clients.
• Act as a trusted first point of contact in safeguarding client relationships by adhering to AML laws and regulatory requirements.
• Accurately verify client identification, maintain data integrity, and follow authentication and documentation standards.
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately.
• Act in accordance with TD's code of conduct and ethical standards in every decision.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning with TD’s model, brand, and culture.
• Take accountability for outcomes and performance by participating in development activities and sharing insights across the team.
• Embrace diverse perspectives, backgrounds, and experiences to foster a growth mindset.
• Collaborate with team members to contribute to the success of the team and organization.

Requirements

• High school diploma or GED.
• 1 year of demonstrated experience working with clients (volunteering, education, or military experience included).
• Teller or cash-handling experience in a client-facing or financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Ability to schedule and prioritize work independently and within deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Pay

Pay range: $21.50 - $26.75 USD per hour. TD is committed to providing fair and equitable compensation opportunities. The base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and other business needs.

Benefits

TD offers a Total Rewards package that includes:

• Base salary and variable compensation/incentive awards (e.g., cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward and recognition programs.

Additional support includes regular development conversations, training programs, and a competitive benefits plan to help colleagues thrive at work and at home.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Occasional (1-33%)
• Standing: Continuous (67-100%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to deal with standardized problems: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)