Associate Banker I (Grand Concourse) 20 Hours

Work Location: Bronx, New York, United States of America
Hours: 20
Pay: $23.25 - $29.75 USD per hour

About the role

This role plays a vital part in delivering TD's human, relationship-driven banking experience. As a trusted guide for clients, you will provide everyday banking services with accuracy, confidence, and clarity, helping clients feel informed, supported, and empowered to achieve their financial goals while upholding TD's strong risk and regulatory standards.

Responsibilities

• Serve as the first point of contact for clients, acting as a hospitality ambassador to guide traffic flow and deliver a high-touch client experience.
• Perform accurate and efficient everyday banking transactions while proactively identifying client needs and opportunities to deepen relationships.
• Refer clients to appropriate partners to help them achieve their financial objectives.
• Engage clients professionally, educating them on products and self-serve solutions, and recommending tailored solutions to turn routine transactions into meaningful interactions.
• Demonstrate knowledge of basic banking products and services, using insights and tools to evaluate and recommend client solutions.
• Handle a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures; escalate non-standard issues internally.
• Orchestrate the overall client experience by managing client flow (in-person and phone), resolving inquiries, and referring clients to appropriate partners.
• Deliver consistent, relationship-driven client experiences aligned with TD’s service strategy.
• Create personalized, client-first interactions to establish trust and strengthen ongoing relationships.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant outcomes.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being.
• Connect clients to specialists as needed to help them achieve long-term goals.
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.
• Maintain compliance with company guidelines and regulations to minimize risk and protect clients.
• Act as a trusted first point of contact in safeguarding client relationships by adhering to AML laws and regulatory requirements, verifying client identification, and maintaining data integrity.
• Identify potential discrepancies, material changes, or risk indicators and escalate them appropriately.
• Act in accordance with TD's code of conduct and ethical standards in every decision.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning with TD’s model, brand, and culture as a team member.
• Take accountability for outcomes and performance by participating in development activities and sharing insights across the team.
• Embrace diverse perspectives, backgrounds, and experiences to foster a growth mindset.
• Collaborate with team members to contribute to the success of the team and organization.

Requirements

• High school diploma or GED.
• 1 year of demonstrated experience working with clients (volunteering, education, or military experience included).
• Teller or cash-handling experience in a client-facing or financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Ability to schedule and prioritize work independently and within deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Occasional (1-33%)
• Standing: Continuous (67-100%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods of time: Continuous (67-100%)
• Applying common sense to standardized problems: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Adding, subtracting, multiplying, and dividing: Continuous (67-100%)

Benefits

TD offers a Total Rewards package that includes:

• Base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development and reward and recognition programs.

TD is committed to providing support for colleagues to thrive both at work and at home through regular development conversations, training programs, and a competitive benefits plan.

About TD

TD is one of the world's leading global financial institutions and the fifth-largest bank in North America by branches/stores. We serve over 27 million households and businesses in Canada, the United States, and around the world. Our 95,000+ colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, believing all colleagues are client-facing. Together, we are reimagining what banking can be for clients, colleagues, and communities.