Associate Banker I

Essential Duties And Responsibilities

• Perform daily branch responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
• Maintain a balancing record that is in line with policy; have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Deliver superior customer service with both internal and external customers and escalate issues to management when necessary.
• Maintain open and honest communication with Branch team members.
• Provide support to new and less experienced Associate Bankers, answering questions and finding solutions to customer issues that require more experience.
• Actively participate in all bank promotional events and product/service initiatives in order to support bank sales and service goals.

Minimum Knowledge, Skills And Abilities Required

• Extensive cash handling; this requires the ability to perform basic math functions.
• Extensive contact with the public, necessitating the ability to present and maintain a professional image at all times.
• Basic computer skills.
• Knowledge of banking policies, procedures and regulations in order to perform duties with minimal supervision.
• Ability to take initiative and utilize sound judgment in decision-making and problem solving.
• Ability to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
• Ability to demonstrate a sales initiative.
• Flexibility in scheduling.