Associate Banker I - Aston (20 Hours)

About the role

This role plays a vital part in bringing TD's human, relationship-driven banking experience to life. As a trusted guide for clients, you will deliver everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals—upholding TD's strong risk and regulatory standards.

Responsibilities

• Serve as the first point of contact and hospitality ambassador for the bank location, seamlessly guiding traffic flow while delivering a high-touch client experience
• Deliver accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals
• Refer clients to appropriate partners to help achieve their financial objectives
• Engage clients with professionalism, focusing on educating them on appropriate products and self-serve solutions while using insights to recommend solutions that turn routine transactions into meaningful moments
• Demonstrate knowledge of basic banking products and services to utilize insights, tools, and resources to evaluate and recommend client solutions
• Perform a broad range of client transactions and multi-step activities within established financial limits
• Identify and assess client problems in straightforward situations using standard procedures, escalating non-standard issues internally
• Orchestrate the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Create personalized, client-first interactions that establish trust from the initial engagement and strengthen ongoing relationships
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, connecting them to specialists as needed to achieve long-term goals
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions
• Maintain compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
• Act as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately in accordance with policy and procedure
• Act in accordance with TD's code of conduct and ethical standards in every decision
• Complete required training and continuously strengthen risk and compliance knowledge
• Contribute to a positive work environment by aligning to TD Model, Brand, and Culture, participating fully as a member of the team
• Take accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
• Embrace different perspectives, backgrounds, and experiences; model curiosity and seek out different perspectives to foster a growth mindset
• Collaborate with team members in contributing to the success of the team and organization

Qualifications

• High school diploma or GED
• 1 year demonstrated experience working with clients (experience can include volunteering, education, or military service)
• Teller or cash-handling experience in a client-facing/financial institution preferred
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled
• Ability to complete required job-related training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear, and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Pay

$21.50 - $26.75 USD

Schedule

Hours: 20 per week. Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.

Work Location

Aston, Pennsylvania, United States of America