Associate Banker I (20) Murrells Inlet

About the role

This role plays a vital role in bringing TD’s human, relationship-driven banking experience to life. As a trusted guide for clients, you will deliver everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals, all while upholding TD’s strong risk and regulatory standards.

Responsibilities

• First point of contact for clients, serving as the hospitality ambassador of the bank location by seamlessly guiding traffic flow while delivering a high-touch client experience
• Delivers accurate, efficient everyday banking transactions while deepening relationships by proactively identifying needs and opportunities that will help clients reach their financial goals
• Refers clients to appropriate partners to help achieve their financial objectives
• Engages clients with professionalism, focusing on educating them on appropriate products and self-serve solutions
• Uses insights to recommend solutions for turning routine client transactions into meaningful moments
• Demonstrates knowledge of basic banking products and services to evaluate and recommend client solutions
• Performs a broad range of client transactions and multi-step activities within established financial limits
• Identifies and assesses client problems in straightforward situations using standard procedures and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion

Customer Accountabilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
• Creates personalized, client-first interactions that establish trust from the initial engagement and strengthen ongoing relationships
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, connecting them to specialists as needed to achieve long-term goals
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions

Shareholder Accountabilities

• Maintains compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk and protect the client
• Acts as a trusted first point of contact in safeguarding the integrity of the client relationship by operating within compliance of AML laws and regulatory requirements, accurately verifying client identification, maintaining data integrity, and following established authentication and documentation standards
• Identifies potential discrepancies, material changes, or risk indicators and escalates appropriately in accordance with policy and procedure
• Acts in accordance with TD’s code of conduct and ethical standards in every decision
• Protects TD’s clients, colleagues, and the bank by doing the right thing

Employee/Team Accountabilities

• Completes required training and continuously strengthens risk and compliance knowledge
• Contributes to a positive work environment by aligning to TD Model, Brand, and Culture by participating fully as a member of the team
• Takes accountability for outcomes and performance by participating in performance and development activities; proactively sharing insights, lessons learned, and best practices across the team
• Embraces different perspectives, backgrounds, and experiences
• Models curiosity and seeks out different perspectives to foster a growth mindset
• Collaborates with team members in contributing to the success of the team and organization

Education & Experience

• High school diploma or GED
• 1 year demonstrated experience working with clients. Experience can include any of the following: volunteering, education, military experience
• Teller or cash-handling experience in a client-facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends, and holidays as scheduled
• Ability to complete required job-related training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear, and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision-making and problem-solving
• Proficient in Microsoft Office
• Notary License preferred

Physical Requirements

• Domestic Travel: Occasional
• International Travel: Never
• Performing sedentary work: Frequent
• Performing multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Continuous
• Sitting: Occasional
• Standing: Continuous
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching overhead: Occasional
• Reaching forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing, and comprehending instructions: Continuous
• Adding, subtracting, multiplying, and dividing: Continuous

Pay

$22.00 – $27.75 USD per hour. The base pay offered may vary based upon the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. TD is committed to providing fair and equitable compensation opportunities to all colleagues, with growth opportunities and skill development as defining features of the colleague experience.

Schedule

20 hours per week. Ability to work during operating hours to include evenings, weekends, and holidays as scheduled.