Associate Banker I (19th & 1st) 20 Hours

Work Location: New York, New York, United States of America

Hours: 20 per week

About the role

This role plays a vital role in bringing TD's human, relationship-driven banking experience to life. As a trusted guide for our clients, you will deliver everyday banking with accuracy, confidence, and clarity while helping clients feel informed, supported, and empowered to achieve their financial goals. You will uphold TD's strong risk and regulatory standards.

Responsibilities

• Serve as the first point of contact and hospitality ambassador for clients, seamlessly guiding traffic flow while delivering a high-touch client experience.
• Deliver accurate, efficient everyday banking transactions while deepening relationships by proactively identifying client needs and opportunities.
• Refer clients to appropriate partners to help achieve their financial objectives.
• Engage clients with professionalism, educating them on products and self-serve solutions, and recommending tailored solutions to turn routine transactions into meaningful moments.
• Demonstrate knowledge of basic banking products and services, using insights, tools, and resources to evaluate and recommend client solutions.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Identify and assess client problems in straightforward situations using standard procedures; escalate non-standard issues internally.
• Orchestrate the overall client experience by managing client flow (in-person and phone), serving as the first point of contact for inquiries, issue resolution, and referrals.
• Deliver consistent, relationship-driven client experiences aligned with TD’s service strategy.
• Create personalized, client-first interactions to establish trust and strengthen ongoing relationships.
• Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant outcomes.
• Proactively educate clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being.
• Connect clients to specialists as needed to help them achieve long-term goals.
• Advocate for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.
• Maintain compliance when completing operational activities in accordance with company guidelines and regulations to minimize risk.
• Safeguard the integrity of client relationships by operating within compliance of AML laws and regulatory requirements, verifying client identification, and maintaining data integrity.
• Identify potential discrepancies, material changes, or risk indicators and escalate appropriately.
• Act in accordance with TD's code of conduct and ethical standards in every decision.
• Complete required training and continuously strengthen risk and compliance knowledge.
• Contribute to a positive work environment by aligning with TD’s model, brand, and culture as a team member.
• Take accountability for outcomes and performance by participating in development activities and sharing insights across the team.
• Embrace diverse perspectives, backgrounds, and experiences to foster a growth mindset.
• Collaborate with team members to contribute to the success of the team and organization.

Requirements

• High school diploma or GED.
• 1 year of demonstrated experience working with clients (volunteering, education, or military experience included).
• Teller or cash-handling experience in a client-facing or financial institution preferred.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with the ability to be concise, clear, and consistent.
• Demonstrated effective problem-solving skills.
• Ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Skills

• Client relationship management.
• Everyday banking transactions and multi-step activities.
• Risk and compliance awareness.
• Problem-solving in standardized situations.
• Time management and prioritization in a fast-paced environment.
• Professional communication and interpersonal skills.

Physical Requirements

• Domestic Travel: Occasional (1-33%)
• International Travel: Never (0%)
• Performing sedentary work: Frequent (34-66%)
• Performing multiple tasks: Continuous (67-100%)
• Operating standard office equipment: Continuous (67-100%)
• Responding quickly to sounds: Continuous (67-100%)
• Sitting: Occasional (1-33%)
• Standing: Continuous (67-100%)
• Walking: Occasional (1-33%)
• Moving safely in confined spaces: Occasional (1-33%)
• Lifting/Carrying (under 25 lbs.): Occasional (1-33%)
• Lifting/Carrying (over 25 lbs.): Occasional (1-33%)
• Squatting: Occasional (1-33%)
• Bending: Occasional (1-33%)
• Kneeling: Occasional (1-33%)
• Crawling: Occasional (1-33%)
• Climbing: Occasional (1-33%)
• Reaching overhead: Occasional (1-33%)
• Reaching forward: Occasional (1-33%)
• Pushing: Occasional (1-33%)
• Pulling: Occasional (1-33%)
• Twisting: Occasional (1-33%)
• Concentrating for long periods: Continuous (67-100%)
• Applying common sense to standardized problems: Continuous (67-100%)
• Reading, writing, and comprehending instructions: Continuous (67-100%)
• Basic arithmetic (adding, subtracting, multiplying, dividing): Continuous (67-100%)

Pay

$23.25 - $29.75 USD per hour. TD is committed to providing fair and equitable compensation opportunities. The base pay offered may vary based on skills, experience, job-related knowledge, geographic location, and other business needs.

Benefits

TD offers a Total Rewards package that includes:

• Base salary and variable compensation/incentive awards (e.g., cash and/or equity incentive awards).
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
• Banking benefits and discounts.
• Career development and reward/recognition programs.

TD is committed to supporting colleagues through regular development conversations, training programs, and a competitive benefits plan to help them thrive at work and at home.