Associate Banker Floating (40 Hours), INKYWV INDY NORTHWEST

About the role

As an Associate Banker in a Chase Branch, you will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts—helping clients achieve their financial goals.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service: greet clients as they enter the branch, make them feel appreciated, manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Exceed client expectations while assisting with day-to-day transactions and opening new accounts, complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on self-service technology options such as the Chase Mobile App, Chase.com, and ATMs to help them bank whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions—introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, including managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
• Provide support and coverage to multiple branch locations; local travel required.

Requirements

• 6 months of Associate Banker experience.
• High school diploma or GED equivalent.

Skills

• Ability to put clients first and exceed their expectations—delivering attentive and friendly service and creating a welcoming environment.
• Ability to build trusted relationships—demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients—communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail—providing a consistent client experience.
• Ability to elevate the client experience—working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.

Preferred Qualifications

• 1+ year of Associate Banker experience.
• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.

Benefits

• Competitive total rewards package including base salary determined based on the role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions—all while ranking first in customer satisfaction.