Associate Banker

About the Bank

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. Our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit, and a commitment to absolute integrity.

About the Role

As an Associate Banker at East West Bank, you will be part of a world-class team that delivers a high-quality, high-touch, and high-tech relationship banking experience. You will play a key role in assisting customers with their day-to-day financial needs, recommending suitable products, connecting customers to subject matter experts in Wealth Management, Mortgage, and Commercial teams, and introducing the bank’s latest technology products. We will support your career growth through ongoing training to expand your business knowledge, digital acumen, and customer relationships.

Responsibilities

• Demonstrate strong customer service skills; assist customers with financial transactions such as cash withdrawals, deposits, transfers, loan/credit card payments, wire transfers, and foreign currency exchange.
• Document large deposits over Currency Transaction Reports.
• Identify fraudulent activity to prevent potential loss to the bank.
• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements.
• Maintain strong relationships with existing customers and cultivate new customer relationships.
• Cross-sell and refer bank products such as depository products, wealth management, and mortgage that fit customers’ needs.
• Have strong knowledge in using digital resources and technologies to optimize clients’ digital banking experience.
• Educate clients on conducting banking transactions online, via mobile app, and self-service portals.
• Demonstrate the ability to learn and adapt to new processes and technology platforms quickly.
• Perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED) required; Bachelor’s degree highly preferred.
• 1 year of recent customer service and cash handling experience.
• 1 year of previous teller/new account experience in a banking institution preferred.
• Ability to learn products, services, and procedures quickly and accurately.
• Excellent customer service skills.
• Strong attention to detail and time management skills.
• Proficiency in Microsoft Word and Excel.
• Flexibility to work on weekends when needed.
• Applicants must have legal authorization to work in the United States. Visa sponsorship is not offered at this time.

Pay

The base pay range for this position is USD $22.00/Hr. - USD $23.50/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.