Associate Banker, 30 Hours, Tyler/Lindale, TX Area - Multiple Locations

About the role

As an Associate Banker at Chase, you will represent the brand and culture with hospitality, using the latest banking solutions and cutting‑edge financial technology combined with friendly, attentive service. You will contribute to the branch’s success by delivering exceptional client experiences, building trusted relationships, sharing product knowledge, and helping clients achieve their financial goals.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service, greeting clients as they enter the branch, making them feel heard and cared for, and using a tablet to manage lobby traffic, check clients into the waiting queue, and schedule or cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance, opening new accounts, and complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day‑to‑day banking transactions, including the use of technology self‑service options such as the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions while partnering with other branch team members.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others, while adhering to all bank policies and procedures.

Required qualifications, capabilities, and skills

• Ability to put clients first and exceed their expectations—delivering attentive and friendly service and creating a welcoming environment.
• Ability to build trusted relationships—demonstrating genuine care and concern during client interactions.
• Ability to engage clients—communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail—providing a consistent client experience.
• Ability to elevate the client experience—working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred qualifications, capabilities, and skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

About us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also support small businesses, nonprofits, and cities with solutions that meet all their financial needs.

Benefits

• Competitive base salary determined by role, experience, skill set, and location.
• Commission‑based pay and/or discretionary incentive compensation (cash and/or forfeitable equity) for eligible roles.
• Comprehensive health care coverage.
• On‑site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Additional benefits programs based on eligibility.

About the team

The Consumer & Community Banking division serves Chase customers through personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. The group leads the U.S. in credit‑card sales and deposit growth, offers the most‑used digital solutions, and ranks first in customer satisfaction. It helps customers manage money with checking, savings, and credit cards, combining the latest banking technology with comprehensive solutions for nearly half of U.S. households.