Associate Banker, 30 Hours, Rockford Madison Area - Multiple locations

About the role

As an Associate Banker at Chase, you will represent the brand and culture with hospitality, using the latest banking solutions and cutting‑edge financial technology combined with friendly, attentive service. You will contribute to the branch’s success by delivering exceptional client experiences, building trusted relationships, and helping clients achieve their financial goals.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby traffic with a tablet, checking clients into the waiting queue, and scheduling or canceling client meetings.
• Exceed client expectations by providing account servicing, maintenance, and opening new accounts while complying with all policies, procedures, and regulatory requirements.
• Educate and assist clients with day‑to‑day banking transactions, including the use of technology self‑service options such as the Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions, partnering with other branch team members.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others, adhering to all bank policies and procedures.

Required qualifications, capabilities, and skills

• Ability to put clients first and exceed their expectations with attentive, friendly service.
• Ability to build trusted relationships, demonstrating genuine care and concern.
• Strong client engagement skills—clear, polite communication, anticipating client needs.
• Quick and effective issue resolution with attention to detail for a consistent client experience.
• Collaborative mindset to elevate the client experience as part of a team.
• Rapid learning of products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred qualifications, capabilities, and skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.

Benefits

• Comprehensive health care coverage.
• On‑site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.
• Additional benefits and programs based on eligibility.

Pay

Competitive total rewards package including a base salary determined by role, experience, skill set, and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

About us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. Our mission is to create engaged, lifelong relationships and put customers at the heart of everything we do. We also support small businesses, nonprofits, and cities with solutions that meet all their financial needs.

About the team

The Consumer & Community Banking division serves Chase customers with personal banking, credit cards, mortgages, auto financing, investment advice, small‑business loans, and payment processing. We lead the U.S. in credit‑card sales and deposit growth, and our digital solutions are the most‑used, while ranking first in customer satisfaction.