Associate AV Engineer - Westlake

About the role

The Deloitte Greenhouse is an advanced, immersive environment designed to accelerate breakthroughs through innovative technologies and behavioral methods. This role provides white-glove technology customer service and advanced technical support for all Greenhouse labs, both in-person and virtually.

Responsibilities

• Provide white-glove technology customer service and advanced technical support for all Greenhouse labs, both in-person and virtually (Zoom, Microsoft Teams, Webex).
• Coordinate with lab teams to plan, set up, test, and support audio-visual (AV) and technology solutions for Greenhouse labs, including troubleshooting and resolving issues related to Crestron processors, NVX systems, DM switchers, Biamp DSPs, AV network infrastructure, and USB extenders.
• Maintain and monitor the status and performance of all rooms and AV systems, proactively addressing equipment issues and ensuring optimal functionality.
• Coordinate inventory management, quality control, packing, shipping, and maintenance of all AV equipment and mobile technologies.
• Schedule and communicate with AV vendors for repairs, maintenance, and upgrades, ensuring timely and effective service delivery.
• Aid in the creation, updating, and delivery of technology guides, training materials, and team trainings for both local and national Greenhouse teams.
• Aid in supporting key Greenhouse Technology Team initiatives (e.g., TPRM, SSDLC, KPI reporting, resourcing).
• Aid in onboarding of new teammates, displaying polished communication and soft skills.

Requirements

• Associates degree or equivalent minimum of 1 year of various technology experience: with technologies including, but not limited to, networking, Windows, Apple IOS, Crestron systems, Smart Displays, and/or other in-room technologies combined with advanced troubleshooting of AV and/or IT systems and technologies including touch displays, iOS devices, Mac, and Windows PCs.
• Onsite at Westlake, TX Deloitte office with ability to work overtime, including nights and weekends as needed (e.g. provide after-hours support on a rotational basis with occasional travel required to offices in local geography).

Qualifications

• Legal authorization to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Experience in the development of operational procedures and aptitude to develop performance measures to quantify service performance.
• Demonstrates a client-service attitude and aptitude.
• Ability to follow standards, processes, and procedures within the scope of T&I Visual Technologies teams.
• Show in-depth expertise in A/V control systems and integrated audio systems and hardware, with a strong background in system design, configuration, and integration.
• Bachelor's degree in information technology related field (preferred).

Benefits

The team Deloitte Technology US (DT - US) helps power Deloitte's success, which serves many of the world's largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

Pay

A reasonable estimate of the current range is $49,400 to $101,500.

Schedule

Onsite at Westlake, TX Deloitte office with ability to work overtime, including nights and weekends as needed (e.g. provide after-hours support on a rotational basis with occasional travel required to offices in local geography).