Associate Auto Adjuster

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values—honesty, integrity, loyalty, and service—define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses.

About the role

The Opportunity

It is all about learning and growing. Our Associate Auto Claims Representative role may be a new career for you. There’s a lot to learn, but the pathway is mapped out, and USAA is willing to invest in you!

Our comprehensive, fully paid 9-week training program includes all training materials, licensing costs, class discussions, hands-on training, e-learning modules, and instructor-led guidance to help you support our members independently. We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week.

Military veterans and spouses are highly encouraged to apply. Work schedules will vary and may include some weekends. Relocation assistance is not available for this position.

What You'll Do

• Acquire and apply basic knowledge of auto coverages, including physical damage, liability, and other relevant coverages, to evaluate and settle high-volume and low-complexity auto claims.
• Resolve claims through proactive problem-solving and decision-making, within authority guidelines and under direct supervision, while overcoming obstacles and effectively prioritizing the workload.
• Clearly document thought processes, including damage evaluations, investigations, negotiations, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants through use of various communication channels, including digital tools, to drive timely and effective resolutions through exceptional service.
• Acquire and apply a foundational knowledge of Property and Casualty (P&C) insurance industry products and services, including P&C insurance policy contracts, coverages, and internal claims handling processes and procedures.
• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekend, and holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

• High School Diploma or equivalent experience/GED
• Ability to provide exceptional customer service for our members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire [For use on CPK reqs only]
• Successful completion of job-related assessments is required.

What Sets You Apart

• US military experience gained through military service or gained as a military spouse/domestic partner

Compensation

Compensation Range: $49,840 to $51,840. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k)
• Pension
• Life insurance
• Parental benefits
• Adoption assistance
• Paid time off program with paid holidays plus 16 paid volunteer hours
• Variety of wellness programs
• Career path planning and continuing education