Associate

Benefits

• 401(k)
• Company parties
• Free uniforms

Responsibilities

• Create a Clean, Fun, Friendly, and Safe experience for every guest.
• Operate the cash register accurately, including providing correct change.
• Deliver excellent customer service using Eyes, Teeth (smiles), and Tone throughout every interaction.
• Ensure all adult skaters sign a waiver card upon entry.
• Understand and communicate skate rental policies, pricing, and how to verify personal skates brought into the facility.
• Be knowledgeable about current session times, admission and café prices, promotions, coupons, and help sell items from the glow and candy carts.
• Keep assigned areas clean, organized, and well-maintained.
• Properly clean and operate kitchen equipment and prepare food as required.
• Know and diplomatically enforce facility rules.
• Help ensure the safety of skaters by preventing accidents and inspecting skate rentals before and after use.
• Work closely with the Session Manager, other team members, and DJ to address any issues or concerns during sessions.
• Follow all incident procedures and be ready to document any incidents with accuracy and detail.
• Encourage guests to sign up for birthday cards and email updates.
• Be flexible and willing to assist in other roles or departments as needed.

Schedule

Flexible scheduling available, including evenings and weekends. Part-time role: 20–25 hours per week.

Pay

Pay range: $12.50–$14.00 per hour, based on experience and availability.