Associate

Responsibilities

As a Business Support Associate, you’ll follow a structured training program while gaining valuable hands-on experience supporting both clients and internal teams. You’ll handle real-world projects, providing technical assistance, troubleshooting issues, and customer service, while progressively building your skills in a collaborative environment.

Qualifications

• Currently enrolled in or recently graduated from a certificate or degree program related to IT, computer science, or a technical support field.
• Two+ years of practical experience (including internships) in Customer service, helpdesk, or technical support roles.
• Responding to service requests, troubleshooting issues, and providing technical assistance.
• Strong problem-solving and communication skills, with a focus on delivering excellent customer service.
• Ability to understand and translate customer needs into actionable tasks and effective solutions.
• Familiarity with ticketing systems, remote support tools, and basic troubleshooting methods.
• Comfortable working in fast-paced, high-pressure environments.
• Eagerness to learn, accept feedback, and continuously improve.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint).

Preferred Qualifications

• Prior experience in supply chain operations or support roles is preferred but not required.
• Familiarity with web tools and browser developer tools (F12) is preferred but not required.
• Exposure to front-end web development technologies (HTML5, CSS3, JavaScript) is preferred but not required.
• Experience with IT service management or helpdesk software (like ServiceNow, Jira Service Management, or Zendesk) is preferred but not required.
• Background supporting supply chain systems, logistics, or order management tools is preferred but not required.

Pay Range

$20 per hour to start.

Benefits

Temp hourly employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, 401k.