Associate/Assistant Director of Financial Aid

Job Responsibilities

• Support strategic planning, policy development, and operational effectiveness as a member of the financial aid team.
• Maintain compliance with federal, state, and institutional financial aid regulations and policies.
• Prepare financial aid appeals for review and serve on the appeals committee.
• Manage an assigned student caseload and perform file review, verification and academic progress evaluations as needed and in accordance with all applicable policies.
• Process financial aid awards, adjustments, verification, over awards and appeals.
• Monitor updates from the U.S. Department of Education, NASFAA, and other professional organizations.
• Promote a collaborative, inclusive, and mission-driven work environment.
• Counsel students, parents, and other related parties regarding financial aid programs, eligibility, application procedures and award processing.
• Review documentation for accuracy and consistency.
• Communicate with students and families.
• Collaborate with Bursar, Registrar, Enrollment and other campus partners on assigned projects.
• Use PowerFAIDS and Workday and related systems to administer aid, track records and support compliance.
• Support recruitment, open house, guidance counselor and special events, and deliver financial aid and financial literacy presentations on and off campus as needed.
• Maintain confidentiality and comply with FERPA and other applicable policies.
• Assists in the administration of the Federal Work-Study (FWS) program, including annual setup, awarding, and ongoing review of student eligibility and fund utilization to ensure compliance with federal regulations and institutional policies.
• Reviews weekly FWS payroll activity, including payroll loads and student earnings; troubleshoots payroll issues and tracks FWS earnings maximums, providing timely notifications to students and supervisors as needed.
• Compiles and verifies FWS program data for internal reporting and required federal submissions, including COD and the FISAP, ensuring accuracy and timely completion.
• Maintains current FWS program documentation, guides, and online content, and communicates routine program updates and reminders to students and supervisors throughout the year.
• Perform other related duties as assigned.

Required Qualifications

• Bachelor’s degree.
• Minimum of 5 years of progressively responsible experience in financial aid administration.
• Demonstrated knowledge of federal, state, and institutional financial aid regulations.
• Experience with financial aid systems and data management.
• Demonstrated experience managing and overseeing members of the financial aid team.

Preferred Qualifications

• Master’s degree or equivalent combination of education and experience.
• Experience with PowerFAIDS, Workday Student, or similar systems.
• Experience with Federal Student Aid Systems such as NSLDS, COD, etc.
• Experience supervising staff or leading projects/initiatives.
• Experience in a mission-driven, Jesuit, Catholic, or similarly values-based institution.