Associate, Accounts Receivable

About BioTissue & Our Culture

At BioTissue, we transform the gift of life by sharing miracles. We are a diverse community, where talent and teamwork are core to who we are. Here, you are EMPOWERED to do the work you love, be yourself, and make an impact. Resilient and committed to our vision, we embrace challenges, celebrate courage, and take great pride in our work to create life-changing products. Purpose led us here. Passion and legacy keep us going.

About the Role

The Accounts Receivable (AR) Associate is responsible for generating and sending invoices, processing and recording customer payments, follow up on overdue accounts, and reconcile account discrepancies to ensure steady cash flow and minimize bad debt. The AR Associate will also manage customer disputes, account reconciliations, and serve as a liaison with internal and external business partners. The AR Associate should display a positive and proactive attitude, strong organizational skills, ability to prioritize, multitask, and be a strong communicator, both written and verbally, as they frequently deal with customers and other departments.

Responsibilities

• Performs collection activities, including monitoring accounts receivable aging and timely communication with customers regarding outstanding balances and payment inquiries.
• Manages the daily customer account holds dashboard, conducting follow-up calls and correspondence on past-due balances, releasing approved credit holds, and providing collection status updates.
• Prepares and distributes customer statements, responds to customer inquiries, and maintains accurate customer account, contact, and payment information.
• Manages day-to-day accounts receivable operations, including cash application, customer account maintenance, credit memo and adjustment processing, account reconciliations, dispute resolution, processing of charge backs, and entering journal entries to the GL (to move cash between customer accounts).
• Processes and applies customer payments received via check, ACH, and credit card; opens and distributes incoming mail, reviews remittance documentation, reconciles daily cash receipts, and researches and resolves unapplied cash and payment discrepancies to ensure accurate customer account balances.
• Provides weekly accounts receivable reporting, including summaries of open receivables, cash receipts, and collection activities.
• Supports internal and external audit requests by preparing and providing required accounts receivable documentation and supporting schedules.
• Assists the Senior Manager, Accounts Receivable, in reviewing departmental processes and identifying opportunities to improve efficiency and automate routine tasks.
• Serves as a liaison between Customer Service, Sales Operations, Quality, Supply Chain, and customers to resolve billing, payment, consignment, and product return issues.
• Partners with the Senior Manager, Accounts Receivable, to review collection priorities, customer account issues, pending adjustments, and other matters impacting accounts receivable performance.

Requirements

• Understanding of accounts receivable processes, cash application procedures, and transaction processing within an ERP environment.
• Experience processing customer payments, including check, ACH, wire transfer, and credit card transactions.
• Strong analytical and problem-solving skills with the ability to research and resolve payment discrepancies.
• Excellent attention to detail and accuracy in handling high-volume payment transactions.
• Excellent written and verbal communication skills.
• Ability to multitask, prioritize workload effectively, and meet deadlines in a fast-paced environment.
• Self-motivated, accountable, and able to work independently while maintaining a high level of customer service.
• Some proficiency in Microsoft Office applications, particularly Excel.

Qualifications

• Education: Associate's degree preferred; but not required.
• Experience: 2+ years of Accounts Receivable, Cash Application, Payment Processing, or related accounting experience preferred.
• Experience with ERP systems and electronic payment platforms preferred.

Physical Requirements

• Sedentary work that generally requires sitting and/or standing.
• Ability to occasionally lift and carry mail, payment batches, and office materials.

Benefits

At BioTissue, we believe our people are our greatest asset. We offer a comprehensive Total Rewards package designed to support employees' health, financial wellbeing, professional growth, and work-life balance. Our benefits may include:

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Retirement Savings Plan
• Company-Paid Basic Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Legal and Identity Protection Benefits
• Pet Insurance
• Paid Time Off and Company Holidays
• Paid Parental and Birthing Leave
• Family and Medical Leave (FMLA), where applicable
• Tuition Reimbursement and Professional Development Support
• Performance-Based Incentive Opportunities
• Equity or Stock Programs, where applicable

Benefits eligibility and offerings may vary based on position, location, and employment status.