Associate Account Resolution Representative - Credit Cards - Bilingual (Spanish/English)

About This Role

Wells Fargo is seeking an Associate Account Resolution Representative - Bilingual (Spanish/English) in Credit Card Collections in San Antonio, TX. This team is part of our Unsecured Lending Operations.

In This Role, You Will

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors, and escalate questions and complex issues to more senior roles
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Required Qualifications

• 6+ months of account resolution, customer contact, or customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking, listening and reading proficiency in both Spanish and English

Desired Qualifications

• Customer service focus with the ability to listen to customer needs and recommend solutions
• Ability to negotiate, influence, and collaborate to build successful relationships
• Ability to manage to production goals, deadlines, and various metrics
• Skilled in navigating multiple computer systems and utilizing search tools to find information
• Capable to work effectively in structured but flexible, adaptable and changing, call center environment
• Excellent verbal, written, and interpersonal communication skills
• Good analytical skills with high attention to detail and accuracy
• Solid conflict management and decision-making skills

Schedule

• Start date: November 9, 2026
• Hours of operation: Monday - Friday, 7:00 am - 9:00 pm; Saturday, 7:00 am - 4:00 pm; Sunday, 7:00 am - 4:00 pm
• Regular work schedule will be based on business needs and will include working a weekend day and some holidays
• Ability to work additional hours as needed
• Classroom training: 6 weeks, Monday - Friday, 8:00 am - 4:30 pm
• Work schedule after classroom training will be provided prior to start date

Job Location

4101 Wiseman Blvd, Bldg #307, San Antonio, TX 78251

Additional Requirements

• Must be able to attend full duration of required training period without interruptions
• Must work on-site at the location posted
• This position is not eligible for Visa Sponsorship
• Must complete and pass required language assessment