Associate Account Manager

This role is central to supporting both existing legacy and new business growth through strong client relationship management, campaign execution, ongoing optimization, data analysis, and reporting.

Responsibilities

• Support the execution of digital media campaigns through setup, launch, pacing, and optimization across display, video, and social platforms.
• Communicate regularly with client contacts and internal teams to ensure seamless delivery and alignment on campaign goals and performance.
• Partner with Media Operations to troubleshoot issues related to creative, tracking, trafficking, and reporting.
• Analyze campaign data to identify optimizations and performance opportunities that meet or exceed client KPIs.
• Develop a solid understanding of presale expectations, IO and campaign order requirements, and strategic context for each campaign.
• Maintain internal documentation and shared email workflows to ensure ongoing clarity and organization across teams.
• Support upsell opportunities by understanding client objectives and helping position Digital Remedy solutions that drive ROI and long-term growth.
• Manage all assigned client accounts to contribute to monthly revenue goals.

Requirements

• Bachelor’s degree or equivalent experience (Marketing/Advertising focus preferred).
• 0–1+ years of client services, digital media, or advertising experience.

Skills

• Excellent verbal and written communication skills, including strong phone and presentation abilities.
• Strong customer-service mindset focused on satisfaction, resolution, and loyalty.
• Strong analytical and problem-solving capabilities, with solid proficiency in Excel and Google Office Suite / Workspace.
• Ability to assess large amounts of data and understand digital campaign performance.
• Proficiency in online SaaS platforms across various use cases (CRM, analytics, etc.)

Nice-to-have

• Familiarity with Adobe Creative Suite.
• Understanding of advertising creative asset use and management (video, display, audio, etc.)
• Strong budgeting management and financial literacy.

Professional Traits

• Detail-oriented, organized, and a proactive self-starter.
• A team player who collaborates effectively and contributes to shared responsibilities.
• Driven to succeed, meet targets, and take initiative without waiting to be prompted.
• Comfortable navigating change and learning quickly.
• Motivated to help grow the company and deliver outsized results.
• Dynamic, energetic, and eager to both inspire and be inspired.
• Professional communication skills in person, on client calls and in email.

Please note that this position is not eligible for visa sponsorship, including employer sponsorship for an H-1B visa, OPT-STEM employment, etc.

About Digital Remedy

Digital Remedy is a performance media partner for agencies, brands, and media companies. Through proprietary technology, services, and partnerships, Digital Remedy offers outcome-based media solutions for marketers empowering them to exceed beyond standard media goals. Whether brand or outcome focused, marketers can access insights, media planning, activation, measurement, reporting, and optimization capabilities to deliver the highest performance tied to ROI. The effectiveness of Digital Remedy’s solutions is supported by a tenured client roster of leading brands, agencies, and media companies. In addition, Digital Remedy is a proud recipient of several major award wins including the Digiday Technology Award and Crain’s Best Places to Work several years in a row including a rank of #1 in 2024.

About The Team

The life-blood of our organization is our people. We have a compelling story, a goal-oriented culture, and we take really good care of people. How good? Here is a glimpse: great benefits, open-door policy, upward mobility and a strong desire to see you succeed.

Pay

The base salary compensation range for this role is $50,000 to $60,000. This role also may be eligible for a bi-annual bonus based on individual performance. Final compensation for this role will be determined by various factors such as a candidates’ relevant work experience, skills, certifications, and geographic location.

Benefits

Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave and employee stock purchase plan.