Associate Account Manager

About the Role

Join Delta Dental of Oklahoma, the leading dental benefits provider in the State of Oklahoma. We are looking for someone who wants to make a difference. This position will work 40 hours per week and requires travel throughout the State of Oklahoma. The position will be based in Oklahoma City, OK.

Responsibilities

• Provides internal support for the DDOK Account Management Team.
• Assists in all areas of renewal activity, billing, eligibility maintenance, and account management support.
• Offers proactive service and outreach to clients and brokers to prevent eligibility, billing, and plan issues.
• Acts as administrative support for the Account Management team.
• Maintains proficiency in Online Resources, reporting, and recording activity in CRM.
• Works to maintain client retention of 96%.

Requirements

• High school diploma or equivalent.
• Excellent written and oral communication skills, including public speaking and presentations.
• Typing a minimum of 30 wpm.
• Excellent organizational skills and the ability to multi-task with minimal supervision.
• Minimum one (1) year in a Customer Service related field.
• Basic knowledge of Microsoft Office products (Word, Excel, Outlook).
• Valid driver's license and willingness to travel.
• Oklahoma Accident and Health Producer License or ability to obtain within 90 days of employment.

Qualifications

• Minimum of one (1) year of experience in insurance, broker services, or benefit administration preferred.
• Prior dental experience or knowledge of dental terminology is a plus.