Associate Account Executive - Community

Position Summary

The Community Account Executive contacts Retail Industry leads generated by an internal sales group to maximize the opportunity of our retailer partner programs while providing real-time updates as part of an account team by leading and driving new potential sales, cross-selling, and up-selling opportunities.

Essential Responsibilities / Duties

• Execute on retailer-directed leads; efficiently investigate each Supplier’s current environment while prescribing the best solution to meet their needs
• As a consultant to the Supplier community, act as an extension of our retail partners by communicating their value, the “why”, timelines and requirements tailored to each partner
• Drive maximum adoption via signed agreements of Retail customer vendors as part of a coordinated campaign effort by target dates
• Work through objections or barriers Suppliers may have and effectively convey their message to the Retailer as needed
• Collaborate cross-functionally with account teams to maximize future upsell to Suppliers (small – enterprise level businesses)
• Avoid and apply any new Community program strategy
• Maintain internal and external customer satisfaction throughout the process, including timely and professional responses and working effectively with your SPS account team and management
• Provide feedback on program quality early and often to ensure we are managing Retailer expectations appropriately and changing course where necessary, this includes escalating known or anticipated issues and complications
• Complete all outreaches (calls and emails) within expected timelines in accordance with the program dates and team SLA’s
• Document all activity including key findings, progress, insights, and pipeline velocity in Salesforce.com

Minimum Requirements

• Bachelor’s degree OR a combination of some post-secondary education PLUS 2 years of relevant experience in Sales (outside sales, inside sales, retail sales, telemarketing)
• Excellent communication, interpersonal and customer engagement skills
• Ability to translate, simplify and clearly communicate (both verbal and written) complex business processes to individuals with varied levels of expertise
• Process focused with a close and meticulous attention to detail

Preferred Experience

• 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred
• Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com

Location

This role follows a hybrid work model, with regular (3 days per week) in-office presence required at our Minneapolis office.

What We Offer

• At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role.
• SPS provides the annualized compensation target inclusive of hourly pay rate and annualized commission target for this role. The total annualized on-target compensation for this role is: $60,000.
• SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment To Our Employees

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.