Associate Account Director

About the role

We Are Social is looking for an Associate Account Director to join our growing team! A positive, motivating force with an ability to flex between leading a team and getting your hands dirty in the weeds of any given project. This role will be responsible for overseeing a team who manages the day-to-day account initiatives for an assigned client. By balancing high-stakes client relationship management with internal leadership, you ensure the team delivers impactful results while maintaining agency profitability.

We are a creative agency powered by social connections. That means we thrive on what's trending and creating campaigns that get people buzzing. We call it "Ideas Worth Talking About," and we're proud to have played a part in some of the most culturally relevant campaigns of the decade for brands like McDonald's, Adidas, Universal Studios, and YouTube.

Responsibilities

• Manage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolution
• Deliver channel strategies and tactics for specific product launches
• Track work progress and deliverables and relay client feedback to team
• Provide strategic marketing guidance and thought leadership
• Understand your clients' businesses while simultaneously educating clients about how we can help them achieve their goals
• Become fluent in business objectives and organization goals
• Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client
• Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client
• Acquire proper internal and client approvals to ensure smooth and timely project execution
• Lead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcome
• Communicate and follow up with clients and internal departments regarding all projects to address any concerns
• Maintain working knowledge all aspects of production with vendors on behalf of the client
• Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions
• Lead internal milestones for the pitch process, conducting market research, drafting proposals, and building the first-draft staffing plans against agreed-upon deliverables
• Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions
• Develop staffing plans and proposals for new projects and briefs
• Maintain rigor and consistency in use of agency financial systems and templates

Qualifications

• 4+ years in an account