Associate Account Advisor (Irving, TX)

Key Responsibilities

• Drive Revenue Growth: Accelerate sales across a comprehensive portfolio, including extended warranties, service agreements, periodic maintenance, specialized training, and equipment-related products (Laser handpieces, scanners, and accessories).
• Proactive Account Retention: Monitor active contracts to strategically engage existing customers regarding renewals, upgrades, and complementary offerings.
• New Business Development: Conduct high-volume cold outreach to dental practices, medical practices, and med spas to identify and capture new business opportunities.
• Lead Management & Sales Strategy: Lead qualification, execute prompt and effective follow-up on all incoming leads, qualify prospects to maximize conversion rates, identify key decision-makers, map internal buying processes, assess prospects' unique business needs, and recommend tailored Fotona solutions.
• Market Expansion: Actively source new business opportunities through targeted prospecting, inbound lead management, virtual presentations, and strategic networking.
• Leadership & Continuous Improvement: Lead and mentor junior representatives within the department, foster a collaborative, high-performance culture, and support professional development.
• Performance Analysis: Analyze successful outcomes and setbacks to establish best practices, refine sales strategies, and drive continuous improvement.
• Brand Ambassadorship: Represent Fotona, LLC with the highest level of professionalism, communication, and organization to build long-term trust and loyalty across a growing customer base.
• Technical Troubleshooting: Perform core technical support functions, including diagnosing and resolving basic laser system issues (comprehensive training provided).
• System Integration Support: Assist in the organization’s transition to a new ERP system, ensuring the accurate entry and migration of critical contract data.
• Product Expertise: Commit to continuous learning and professional development to maintain expert-level knowledge of Fotona LLC’s evolving product suite and service offerings.

Requirements

• 2+ years of experience in sales, customer service, or a related field preferred; high-potential recent graduates with strong communication skills and a demonstrated interest in sales will also be considered.
• Proven ability, or strong demonstrated aptitude, to drive revenue growth through selling service agreements, warranties, maintenance programs, or related product offerings.
• Experience with lead generation, qualification, and high-volume outreach including cold calling.
• Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day; ability to work at a computer and sit for extended periods.
• Ability to commute to and work from our Irving, Texas headquarters, Monday-Friday, 8am-5pm CT.
• Bachelor’s Degree required.