Assoc. Director, Research Solutions

Primary Objectives

• Operational Excellence & Process Improvement
• People Management & Team Health
• Financial & Commercial Awareness
• Technical Oversight & Quality Assurance
• Cross-Functional Collaboration & Stakeholder Communication

Qualifications

• Detailed Job Duties:
• Directly manage a team of project managers and/or team leads, providing clear direction, meaningful feedback, and consistent coaching.
• Ensure your team's deliverables consistently meet Prodege's quality standards. Establish checkpoints and review habits.
• Translate the Research Solutions Group's goals into concrete, actionable plans for your team.
• Identify recurring friction points or bottlenecks in processes and propose well-researched, solution-oriented approaches focused on automation and scalability over manual workarounds.
• Champion the adoption of Standard Operating Procedures across your team and peer groups.
• Communicate clearly and confidently with clients, internal partners, and leadership. Model the Prodege Way in every interaction.
• Develop a working fluency in how delivery decisions impact gross margin. Identify opportunities within the projects you oversee to reduce costs.
• Support vendor relationships for day-to-day delivery needs. Surface feedback to key stakeholders.
• Partner with Sales and Account Management on mid-to-high complexity RFP responses and scoping conversations, providing operational input on feasibility, timelines, and delivery risk.
• Develop training materials and conduct training sessions for your team as needed.
• Additional Management Responsibilities:
• Performance Management: conducting regular 1:1s, setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, team/individual development
• Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination
• Governance: ensuring compliance with company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance with employment law (e.g. time keeping, anti-harassment and diversity)
• Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
• Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation, relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride
• MUST Haves:
• Bachelor’s degree or equivalent work experience.
• 8+ years of market research experience, ideally within the project management function or with relevant experience of managing research projects from inception to completion.
• 5+ years of leading a team and managing direct reports.
• Market Research Expertise: Knowledge of market research concepts within the quantitative online market research stages.
• People Management: Experience managing people, developing their skills and competencies as well as fostering a collaborative and high-performance culture.
• Effective Communication and Relationship Building Skills: Ability to communicate verbally and in writing with various audiences, build strong relationships with our clients, various internal stakeholders, and our globally dispersed team.
• Meticulous Operational & Project Management: Highly organized with strong follow-through, solid time management, and multitasking skills. Sound knowledge of project management concepts and tools; ensuring meticulous attention to detail, quality of deliverables and timelines.
• Analytical Acumen and Critical Thinking: Strong analytical aptitude, results-oriented, and sound critical thinking abilities to proactively identify issues, provide solutions and ensure accuracy across all project deliverables.
• Technical Proficiency: Proficient with G-Suite (GMail, Docs, Sheets etc.) as well as the Microsoft Office Suite. Familiarity with survey scripting tools (e.g. Decipher, Qualtrics, Confirmit).

Nice to Haves

• Familiarity with CRM-based solutions (e.g., HubSpot, Salesforce) and Data Visualization tools (e.g., Crunch, Tableau, Infotools).
• Familiarity with Qualitative Research.

Pay Transparency

The anticipated base salary range for this position is $115,000 to $140,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to; the type and length of experience within the job, type and length of experience within the industry, the type and length of knowledge and skills for the position, education, training, etc.