Assoc Director, Field Medical CRM Optimization

About the role

The Associate Director, Field Medical CRM Optimization, reports to the Director CRM and OmniChannel Optimization. This position is based in Titusville, NJ and may require some travel to Horsham, PA.

Responsibilities

• Develop and execute roadmaps for CRM, Reporting & Analytics, Veeva Link, and Omnichannel capabilities for US field-based medical teams.
• Partner with various functions including Field Medical leadership, Operations, AI Platforms, and IT to prioritize, design, and implement solutions.
• Manage partnerships with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience.
• Perform and oversee testing to ensure successful launch of capabilities.
• Manage and execute administrative changes to systems such as product catalog changes, topics, key messages, profiling surveys, etc.
• Leverage and integrate external data and advanced analytics to facilitate Account Planning, Capacity Planning, and Segmentation activities.
• Serve as lead on Account Management and Profiling projects.
• Lead ongoing support and training programs for Field Medical tools, including ongoing and new hire training.
• Oversee issue escalation and ensure adequate support processes are in place to minimize disruption and drive adoption.
• Partner with Engagement.AI and JJT teams to shape and deliver field alignment changes, including expansions and standing up new divisions.
• Develop and execute innovative approaches using new or existing processes and solutions.
• Works with business owners to present new ideas to drive business efficiency and effectiveness.

Requirements

• Minimum of a Bachelor’s degree is required. Master degree preferred.
• Minimum of seven (7) years business or related experience is required.
• Ability to prioritize and lead multiple projects is required.
• Identify opportunities to reduce manual effort through AI-driven automation and intelligent orchestration.
• Measure ROI of AI capabilities in CRM specific to field medical teams.
• Translate business goals into AI use cases and modelling requirements.
• Ensure proper training and monitor user adoption.
• Experience with Veeva, Salesforce.com or other CRM technology is required.
• Experience with Medical Science Liaisons or Commercial Operations functions is preferred.
• People management experience is preferred.
• Data analysis and report development (ex. Tableau, PowerBI) experience is preferred.
• Ability to build strong partnerships with all levels across the organization, as well as to interact effectively with senior management.
• Ability to think strategically about the intersection of technology and business processes and determine new solutions.
• Excellent oral, written and presentation skills with ability to write communications for a variety of audiences.
• Understanding of regulatory and health care compliance guidelines with regards to processes and systems.

Qualifications

• Pharmaceutical / healthcare experience is required.

Skills

• Ability to think strategically about the intersection of technology and business processes and determine new solutions.
• Excellent oral, written and presentation skills with ability to write communications for a variety of audiences.
• Understanding of regulatory and health care compliance guidelines with regards to processes and systems.

Pay

The anticipated base pay range for this position is $137,000 to $235,750 USD.

Benefits

This position is eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Subject to the terms of their respective policies and date of hire, Employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave – 10 days Volunteer Leave – 4 days Military Spouse Time-Off – 80 hours
Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits