Assitant Front Office Manager

About the role

The Assistant Front Office Manager is responsible for managing the front desk operations, ensuring guest satisfaction, and assisting in the coordination of various hotel services.

Responsibilities

• Manage front desk operations including check-in/check-out procedures, reservations, and room service requests.
• Handle guest inquiries and complaints, providing prompt and courteous service.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
• Ensure all guest information is accurate and up-to-date.
• Perform daily tasks such as inventory checks, room cleaning, and maintaining cleanliness standards.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in hospitality or related field.
• Strong customer service skills and ability to work under pressure.
• Proficient in Microsoft Office Suite.
• Ability to communicate effectively both verbally and in writing.

Qualifications

• Experience in a similar role preferred.
• Knowledge of hotel policies and procedures.
• Basic computer skills including data entry and basic accounting.

Skills

• Excellent interpersonal and communication skills.
• Attention to detail and organizational abilities.
• Problem-solving and decision-making skills.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health insurance coverage.
• Flexible scheduling options.
• Professional development opportunities.
• Accommodations for employees.

Pay

$20-$25 per hour based on experience.

Schedule

Variable schedule to accommodate hotel operations.

Contact Information

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