Assistant Workshop Manager

Key Job Responsibilities

• Oversee the day-to-day operations of the workshop, including scheduling work and prioritizing tasks.
• Ensure that all work performed by technicians meets the highest standards of quality and efficiency.
• Ensure the availability and maintenance of all necessary tools and equipment to support workshop operations.
• Work with the sales team to schedule work and prioritize jobs according to customer requirements.
• Maintain a safe and organized workshop environment for both technicians and customers, ensuring all equipment is in good working order and enforcing safety protocols.
• Cook up with the purchasing department, storekeeper, and other stakeholders to ensure timely completion of work.
• Liaise closely with the service manager regarding invoices, payment, technician performance, warranty jobs, and technical training.
• Maintain accurate records of all workshop activities, including work orders, invoicing, and job costing.
• Ensure compliance with all safety regulations and company policies.
• Provide prompt, courteous, and effective service to customers, including communication throughout the repair process, providing estimates, and addressing any concerns or issues.
• Prepare daily task reports for technicians.

Desired Candidate Profile

• Bachelor’s degree in business management or a related field.
• Minimum of 5 years of experience in a workshop management role.
• Communication and Interpersonal skills.
• Strong organizational and time-management skills.
• Comprehensive knowledge of outboard and inboard engines and their components.
• Proficient in using computer systems and software.