Assistant WMS / TMS Administrator

About the role

This role serves as the second-in-command for the WMS platform, ensuring business continuity and sharing the administrative workload. Takes primary ownership of specific workstreams (e.g., reporting, site rollouts, or a subset of locations) while being fully cross-trained to step into the Lead Administrator's responsibilities when needed. Is the primary TMS administrator. This role is on-site in Hunt Valley, MD or Reno, NV.

Responsibilities

• Maintain full working knowledge of RFSmart configuration, security, and integration setup as a redundancy to the Lead Administrator
• Own day-to-day support tickets escalated from Site WMS Coordinators; triage and resolve or escalate further
• Maintain working knowledge of FreightPOP TMS system
• Own the day-to-day support tickets for FreightPop
• Lead assigned projects such as new-location rollouts, workflow changes, or reporting builds
• Assist with testing of system updates and changes before they go live
• Support training delivery for Site WMS Coordinators and new warehouse staff
• Monitor system performance and data integrity across locations; flag anomalies to the Lead Administrator
• Maintain WMS and TMS documentation for the workstreams they own
• Act as primary WMS contact during Lead Administrator's absence (PTO, travel, etc.)

Qualifications

• 1–3 years of TMS, WMS, ERP, or warehouse operations systems experience
• Familiarity with NetSuite or a comparable ERP preferred
• Comfortable with RF scanning hardware and basic troubleshooting
• Strong problem-solving skills and ability to work independently
• Willingness to travel to sites as needed (est. 10–20%)

Pay

$70,000 - $95,000

Benefits

• Excellent work environment
• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy