Assistant Vice President, Network & Collaboration Services

About the role

Tower Federal Credit Union is a member-owned, non-profit financial institution headquartered in Laurel, Maryland. Established in 1953, Tower manages $4.7 billion in assets and offers a full range of financial products and services to more than 220,000 members worldwide. The credit union serves local-area members through 12 branches in Anne Arundel, Baltimore, Howard, and Prince George’s counties, along with four branches at Fort Meade. Members also have access to mobile and digital banking via towerfcu.org, supporting convenient and secure account management. Tower’s mission focuses on providing competitive financial solutions and a strong member service experience. Tower Federal Credit Union is seeking an Assistant Vice President of Network & Collaboration Services to join our Information Technology team. The AVP is responsible for providing strategic and operational leadership for Tower Federal Credit Union’s enterprise network, collaboration platforms, and communication technologies. This role oversees the team responsible for designing, securing, and operating the network across headquarters, branches, data centers, and Azure cloud environments. Additionally, the role leads services supporting enterprise telephony, contact center platforms, and video conferencing. The AVP establishes a forward-looking strategy for resilient, scalable, and cloud-aligned network infrastructure while ensuring exceptional reliability and performance for employees and members. This position manages vendor relationships, circuit and telecom contracts, and departmental budgets.

Responsibilities

• Builds and develops high-performing technical teams with expertise in networking, cloud connectivity, and collaboration platforms; fosters a service-oriented and security-focused culture.
• Defines the enterprise network and collaboration strategy and roadmap aligned to organizational goals, digital initiatives, cloud adoption, and risk posture.
• Oversees the design, implementation, and operations of LAN/WAN, SD‑WAN, wireless, firewalls, VPN, and cloud networking (Azure).
• Leads the design, governance, and operational oversight of telephony and the contact center platform.
• Monitors emerging trends and evaluates new solutions through cost-benefit analysis to advance organizational capabilities.
• Ensures reliability and high availability for all collaboration tools including video conferencing systems, meeting room technology, and unified communications.
• Manages circuit contracts, telecom agreements, licensing, renewals, and technology lifecycle planning.
• Oversees network monitoring, alerting, incident response, and performance optimization leveraging analytics and telemetry.
• Maintains staffing plans that ensure customers always have access to timely, reliable support, regardless of time or day.
• Develops and oversees departmental budgets to ensure alignment with organizational goals and financial accountability.
• Ensures security controls and architectures follow zero-trust principles and support audit, compliance, and regulatory requirements.