Assistant to the Managing Director

Essential Duties and Responsibilities

• Aid in the coordination of the Managing Director's calendar, appointments, and scheduling priorities.
• Cook up meetings, conference calls, and departmental presentations.
• Prepare agendas, meeting materials, minutes, and follow-up action items.
• Draft, edit, and distribute professional correspondence, reports, policies, and presentations.
• Maintain confidential personnel, financial, and operational records.
• Serve as a liaison between resort departments to facilitate communication and project completion.
• Aid in coordinating leadership meetings, employee events, and guest-facing initiatives.
• Support departmental managers with administrative requests and special projects.
• Monitor and track operational deadlines and key performance metrics.
• Aid in responding to guest inquiries, concerns, and special requests.
• Provide written responses to guest feedback via social media and distribution channels including Marriott Bonvoy requests.
• Coordinate VIP arrivals and special events as directed.
• Prepare reports and correspondence for ownership groups and corporate leadership.

Qualifications

• Minimum 3 years of administrative support experience, preferably in hospitality, resort, or hotel operations.
• Experience supporting executive-level leadership preferred.
• Strong knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with hospitality systems preferred.
• Customer service mindset with a commitment to hospitality excellence.
• Exceptional organizational and time-management skills.
• Ability to manage multiple deadlines in a fast-paced environment.
• Strong written and verbal communication skills.
• Professional discretion and ability to maintain confidentiality.
• Excellent attention to detail and follow-through.
• Strong interpersonal skills with the ability to build relationships across departments.
• Ability to work independently while exercising sound judgment.