Assistant Thrift Store Manager

Why This Role Matters

As the Assistant Manager, you will work closely with the Thrift Store Manager and management team to coordinate daily operations and help achieve sales and net revenue goals. Depending on store needs, you will take the lead in areas such as donation intake and merchandise processing, volunteer supervision, and social media and marketing efforts. You will also support and guide store employees, engage with shoppers and donors, and independently oversee store operations when the Store Manager is not present.

Benefits and Compensation

This role has a starting hourly rate of $20. The schedule is Wednesday - Saturday, 32 hours per week.

In Charge of Shoppers and Donors

• Represent thrift shop in a positive, pleasant manner by providing excellent customer service at all times
• Serve as role model and adhere to Agency guidelines
• Handle requests and concerns as they arise in a timely manner
• Establish a donations collections process on collection days to include greeting customers and donors, evaluating the donation item to ensure it meets donation guideline requirements of what is acceptable – gently used, working with Store Manager on a pricing management structure to ensure consistency in products, etc.
• Maintain an attractive and convenient layout of sales floor
• Oversee rotation of materials, visual merchandising, cleanliness and organization of sales floor
• Generate awareness about store’s operations; support Store Manager in building lasting partnerships with families and local businesses to continue donating items and supporting the store
• Aid in intake of scheduled donation deliveries to the store, verifying donated items and tracking discrepancies
• Avoid donations that do not meet donation guideline requirements
• Ensure donations are received, recorded and presorted according to procedure; monitor and optimize production and inventory; ensure production goals are met; review and ensure utilization of appropriate pricing guidelines
• Aid in pricing of items and broader sales strategy
• Collaborate with employees and volunteers to sort, tag, and prepare inventory ready for store floor and customer sales (front store operations)
• Resolve customer disputes, handling refunds and discounts based on store policy; escalate incidents over a defined item value or affecting same-day operations
• Work in collaboration with management team to create and post approved social media content and other marketing content
• Ensure that budgeted sales and net revenue goals are met on a daily, weekly and monthly basis

Staffing & Store Management

• Identify and fulfill staffing needs in conjunction with Store Manager
• Work collaboratively with each staff member while providing supervision and support
• Manage the orientation, training and development of store staff including volunteers
• Absent Store Manager, independently open and close the store and manage day-to-day operations on assigned days

Your Background

• Resale retail experience
• Demonstrated knowledge of retail operations management, including merchandising and service; ability to use a cash register and point-of-sales system to make change accurately
• Strong interpersonal, organization, and multi-tasking skills
• Customer service oriented; ability to communicate effectively with staff, customers and donors
• Supervisory experience preferred
• Ability to resolve issues in a calm and efficient manner
• Must be able to accommodate the operational schedule of the store including some evenings, weekends & holidays
• Willingness to think creatively to create content and strategies that drive up merchandise sales and donations
• Oral and written fluency in English; Spanish language fluency a plus
• Digital and technical proficiency, including working knowledge of Microsoft Office Suite
• Demonstrated willingness to learn and apply emerging technologies to support communications, volunteer engagement, and operational effectiveness
• Comfort learning and using proprietary software and point-of-sale software

Additional Responsibilities

• Successful completion of background checks required upon hire
• Must have reliable transportation
• Must be available to work holidays, evening and weekends as needed and on short notice