Assistant Therapist Manager (Re-Opening Team)

About the role

AIR Ancient Baths Chicago is reopening and seeking an Assistant Therapist Manager to join the leadership team. You will support the Therapist Manager in leading the therapist team, coordinating daily shift operations, maintaining service standards, and delivering an exceptional guest experience.

Responsibilities

• Supervise 18 massage therapists per shift to ensure smooth service delivery.
• Lead pre-shift AM and PM meetings to share updates, motivate the team, and align on daily goals.
• Manage daily therapist schedules, handle last-minute changes, and track attendance and hours using the tablet system.
• Conduct walk-throughs of treatment rooms to ensure they are clean, stocked, and ready for guests.
• Oversee service and break assignments, check time records, and ensure grooming standards are met.
• Maintain communication with other departments and document key updates and actions in the tablet.
• Provide ongoing feedback and coaching to support therapist growth and maintain service quality.
• Hold one-on-one check-ins and help resolve team conflicts when needed.
• Assist with onboarding and training for new team members to ensure they understand AIRE standards.
• Stock monitor treatment room inventory and storage on a weekly and monthly basis.
• Place supply orders and coordinate deliveries to keep products available and organized.
• Aid in service product preparation, refill supplies for treatment.
• Ensure compliance with health and safety protocols.
• Collaborate in recruitment processes and conduct massage practical demos for therapist candidates.
• Assist with training and onboarding new therapists on massage services in alignment with AIRE treatment protocols, techniques, and service standards.
• Conduct hands-on service trainings, demonstrations, and guided practice sessions to ensure consistency in service delivery and guest experience.
• Lead refresher trainings on massage techniques and service protocols to reinforce standards, address performance gaps, and support continuous skill development.
• Observe therapist services and provide real-time feedback and coaching to maintain quality and adherence to AIRE expectations.
• Support the bathhouse operations when needed.

Requirements

• Highly organized and operational, with a strong ability to manage day-to-day activities in a spa or wellness environment.
• Enjoy scheduling, planning treatments, and making sure everything runs on time and to standard.
• At least 1-2 years of direct team leadership experience in spa, aesthetics, or wellness operations — not just overseeing, but actively managing, motivating, and developing your team.
• Minimum of 2 years of massage therapy experience.
• Confident in managing people and taking ownership of the guest and staff experience.
• Proactive, hands-on, and always ready to step in and support the team when needed.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Experience with spa management software and tablets.
• Knowledge of health and safety regulations relevant to spa operations.

Skills

• Excellent organizational and time management skills.
• Effective problem-solving and conflict resolution abilities.
• Strong leadership and motivational skills.
• Proficient in spa management software and tablets.
• Knowledge of health and safety regulations relevant to spa operations.

Benefits

• Competitive salary of $72,000 per year.
• United Healthcare Insurance: medical (major), dental, and vision.
• PTO (10) Sick Days (5).
• 401K savings plan.

Pay

$72,000 per year.

Schedule

Flexible schedule to accommodate the unique demands of a spa environment.