Assistant Team Leader (ATC)

Duties and Responsibilities

• Maintains a safe, secure, and professional work environment by communicating and assisting with policies, procedures, and the Expectations for the Role.
• Maintains quality service by understanding, teaching, and enforcing Work‐Fit, and Client organization Policy and Procedures.
• Assists with maintaining and understanding the Work‐Fit and Client agreed upon Standard Operating Procedure (SOP) Manual which defines the delivery of service at the specified client site.
• Assists the Team Leader with establishing strategic goals that match Work‐Fit services and resources to the needs of the customer through research.
• Completes assignments from the Team Leader to meet the strategic goals of the Program.
• Documents all Work‐Fit service interactions in the Work‐Fit, and client (if applicable) record management database in accordance with all Work‐Fit record management policies and quality practices.
• Aids in quality reviews of record management practices and assists with action plans to ensure continuous quality improvement.
• Aids in the development and review of the Work‐Fit scorecard within the agreed upon time frame with client leadership.
• Assists the Team Leader in maintaining Team Members by participating in recruiting, selecting, onboarding, and training employees following all Work‐Fit processes.
• Aids the Team Leader in Customer Interviews to plan, monitor, and appraise job performance.
• Counsels and coaches Team Members on their professionalism and performance in the delivery of Work‐Fit services.
• Aids Team Members in creating personal professional growth plans that are consistent with customer service needs and individual professional passions.
• Makes health personal through the delivery of the agreed upon Scope of Services to the customer in accordance with the SOP.
• Aids the Team Leader in conducting regular (no longer than 90 days between) Customer Interviews to consistently understand the impact of Work‐Fit services to the client.
• Integrates with the customer and participates in client meetings and on client committees as delegated by the Team Leader.
• Remains current with all policies, credentialing and laws governing professional practice.
• Advances professional and technical knowledge by completing educational workshops, obtaining advanced certifications, completing virtual courses, reviewing professional publications, establishing strategic networks, collaborating with other professionals, and benchmarking state‐of‐the‐art practices.
• Aids the Team Leader in the development of a marketing plan for the integration and advancement of Work‐Fit services.
• Develops and delivers marketing materials and presentations.
• Creates a culture of proactivity and personal health responsibility through the development, distribution, delivery and posting of educational materials utilizing available client distribution/posting resources.
• Aids the Team Leader in ensuring that the security of sensitive records (hard copy and computerized) is always maintained.
• Maintains a work area that is neat, clean, and organized.
• Aids the Team Leader in maintaining equipment in safe working order.
• Aids the Team Leader in coordinating with the client to schedule necessary facility maintenance.

Requirements

• Bachelor’s degree in the Work‐Fit/Customer specified health field
• Required State Licensure and/or Professional certification in the specified health field
• Maintain CPR/AED certification
• Two years of professional experience in the specified health field
• Effective written and oral communication skills, including proper grammar and spelling, with individuals and groups
• Ability to manage time to ensure all duties and responsibilities are met on a daily and weekly basis
• Ability to work without direct supervision
• Proficient with Microsoft Word, Excel, and PowerPoint and to conduct on‐line research
• Proficient with Healthy Roster, Twin Oaks, and client databases (as applicable to each Program)
• Comfortable in the delivery of service in various work environments such as manufacturing, warehousing, office, and outdoors