Assistant Team Leader

About the role

The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a well-organized and efficient store environment.

Responsibilities

• Assisting the management team in managing store operations and staff
• Boxing and unboxing daily shipments
• Stocking daily products on shelves
• Climbing ladders to reach all areas of the store
• Providing good customer service and resolving customer issues
• Ensuring store safety and cleanliness standards are maintained
• Performing cash management, store opening and closing duties as needed
• Following up on assigned tasks
• Conducting manager-on-duty tasks: making sure daily breaks, time and attendance are properly tracked
• Participating in the hiring and performance management process

Requirements

• Approximately one (1) year of relevant experience in the retail industry
• At least one (1) year in a supervisory role
• Flexible availability (day, evening, weekend)
• Excellent communication and interpersonal abilities
• Demonstrated leadership, organizational, and teamwork skills
• Ability to multitask, prioritize, and work in a fast-paced, high-volume environment
• Customer service-oriented

Benefits

• Stimulating and diverse working environment
• Competitive compensation and benefits package (applicable to full-time employees only)
• Company matched pension plan
• Tailor-made training and integration program
• Opportunity to develop retail and management skills and pursue a career within the company

An employee achieves full-time status after working a minimum of 25 hours per week for sixteen (16) consecutive weeks (with one week grace period below 25 hours).