Assistant Supervisor

Hourly Pay Rate: $18.00 to $20.00

Location: 3082 S. 700 S, Spanish Fork, Utah 84660

Schedule: Monday, Wednesday, Friday 4:00 pm – 11:00 pm plus 2 Sundays per month

About the role

Join New Haven, a leading residential treatment center for adolescent girls (ages 14–18) and their families. We provide trauma-informed, relationship-based care in a warm, home-like setting that blends therapeutic support with accredited academics. Our focus areas include trauma recovery, family systems, emotional regulation, and mental health.

Responsibilities

• Supervise and support Mentors during shifts, recognizing standout performance and fostering a positive team culture.
• Assign responsibilities effectively to ensure smooth, efficient shift operations.
• Partner with HR to identify, hire, and onboard the right candidates for long-term success.
• Guide new hires through a structured, checklist-based on-shift orientation.
• Facilitate weekly training sessions and provide ongoing coaching to elevate team performance.
• Monitor and evaluate staff performance regularly, with formal quarterly reviews.
• Address performance issues professionally using structured disciplinary protocols.
• Share key shift updates during handoffs to maintain continuity and transparency.
• Advocate for your shift during interdisciplinary Treatment Team meetings.
• Conduct quarterly safety drills and model best practices to maintain a secure environment.

Requirements

• Must be 21 or older.
• High school diploma or equivalent required.
• Valid driver’s license with a clean record.
• Must pass a Utah State background check.
• Willing to commit for a minimum of 8 months.
• Must obtain a Food Handler’s Permit before starting.
• Well-versed in company policies, hiring and disciplinary procedures, and Mentor responsibilities.
• Understands student challenges, behavioral disorders, and medication protocols.

Skills

• Leads by example with strong teaching, motivational, and team-building skills.
• Works effectively with interdisciplinary teams including therapists and nurses.
• Skilled in communication, prioritization, and safely managing crisis situations when needed.
• Calm under pressure.

Benefits

New Haven is an Equal Employment Opportunity Employer. We actively seek to recruit and support a broadly diverse staff who contribute to our excellence, diversity of viewpoints and experiences, and relevance in a global society. Accommodations are available for applicants with disabilities.