Assistant Studio Manager

About the role

This is a floating position supporting multiple tend studios.

Responsibilities

• Support the Studio Manager in daily operations, including scheduling, inventory, and opening/closing routines.
• Manage front desk operations and lead the front desk team through interviewing, training, coaching, and performance feedback.
• Maintain a strong understanding of insurance, schedule management, and treatment planning to support studio performance.
• Deliver financial presentations and track results to help meet revenue goals.
• Partner with the Studio Manager and broader teams (member experience, revenue cycle) to support a seamless guest journey.
• Organize and lead specialty treatment days (orthodontics and oral surgery).
• Oversee ordering of supplies, including Amazon shipments, and manage studio inventory.
• Optimize provider scheduling to balance team efficiency and guest needs.
• Drive patient (member) retention through outreach and follow-ups for unscheduled treatment.
• Provide warm, consistent hospitality for every guest — whether in-studio, by phone, or by email.
• Collaborate with the entire clinical and non-clinical team to ensure high-quality guest and team experiences.
• Take initiative to identify and complete tasks without direct supervision.

Requirements

• 2+ years of experience in a healthcare, hospitality, or service management role (dental experience strongly preferred).
• Experience leading or coaching a team.
• Strong organizational and problem-solving skills.
• Excellent communication skills across phone, email, and in-person interactions.
• Comfort with scheduling systems, insurance processes, and treatment planning (or willingness to learn quickly).
• A proactive approach — you anticipate needs and take initiative.
• A passion for delivering outstanding hospitality and patient experiences.

Qualifications

• Ability to sit, stand, and move around the studio for extended periods while supporting front desk operations and studio needs.
• Manual dexterity and proficiency with office technology, including computer systems, phones, and point-of-sale tools.
• Adequate vision (with or without correction) to review schedules, financial presentations, reports, and other documentation.
• Able to bend, reach, and move throughout the studio to assist with daily operations such as tidying, organizing, and preparing the space.
• Occasional lifting or movement of supplies, packages, and equipment up to 25 pounds.
• Able to communicate clearly and compassionately with guests, team members, and cross-functional partners both in person and through technology.

Skills

• Leadership and team management skills.
• Financial management and presentation skills.
• Scheduling and organization skills.
• Communication and interpersonal skills.
• Insurance and treatment planning knowledge.

Benefits

• Health insurance.
• Paid time off.
• Company holidays.
• 401(k) with company match.
• Life and AD&D insurance.
• EAP (Employee Assistance Program).
• Legal support.
• Pre-tax transit benefits.
• Bonus potential based on both studio performance and individual impact.

Pay

$66,000 USD - $70,000 USD

Schedule

Hours vary depending on the studio location.