Assistant Store Manager with Food Service

About the role

Do you have a passion for great food and friendly customer service? OXXO USA is seeking a dependable and energetic Assistant Store Manager with Food Service to join our team at one of our retail locations. The Assistant Store Manager with Food Service is responsible for the daily operations and success of the QSR food concept. This role ensures the QSR is well-stocked, clean, and provides excellent customer service while ensuring compliance with health & safety standards.

Responsibilities

• Oversee daily QSR activities to ensure smooth operations.
• Maintain inventory levels by accurately ordering and monitoring supplies.
• Ensure the QSR remains clean and organized.
• Provide exceptional customer service and resolve any issues promptly.
• Handle financial transactions accurately and efficiently.
• Develop, lead & support Sales Associates with Food Service.
• Assign tasks, follow up, and counsel employees for not adhering to policies and procedures, excessive cash shortages, and not performing tasks.
• Responsible for continued training, education, and development of all employees in the assigned QSR.
• Ensure all employees complete training according to corporate policies, procedures, and guidelines.
• Help and aid in the recruitment of potential candidates.
• Manage and resolve customer issues and conflicts in a professional manner.
• Teach and role model customer service and suggestive selling techniques.
• Responsible for unloading deliveries, organizing inventory and food supplies.

Qualifications

• One (1) or more years' experience working in a retail environment (Preferred).
• Valid Driver's License and transportation to/from bank and corporate meetings & valid vehicle insurance (Required).
• Food safety manager training.
• Must be able to lift, stand, and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain QSR image to company standards.
• Must have a form of communication to be reached.

Skills

• Active Listening
• Demonstrating Ongoing Value
• Ability to Take Initiative
• Multitasking and Prioritization
• Operational Excellence
• Time Management

Schedule

Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.