Assistant Store Manager - Westfield Century City

At CALPAK, our mission is to elevate the travel experience. We design innovative luggage and travel accessories that inspire our community to travel confidently and seamlessly. As we open our first-ever retail store and expand our physical footprint, we're looking for an inspiring retail leader to help us redefine the journey. This is your chance to get in on the ground floor of an established, beloved brand as we grow and scale our retail presence! As an Assistant Store Manager, you'll be a key leader in driving the success of our store, team, and customer experience. You'll lead from the floor, build meaningful client relationships, develop and coach the team, and turn our store into a destination for the CALPAK community. Working closely with the Store Manager, you'll help bring our "Happy Packing" culture to life while driving sales, strengthening clienteling, and creating an exceptional experience for every customer who walks through our doors. Requirements Key Responsibilities: Drive daily, weekly, and monthly sales by leading from the floor, identifying opportunities, and motivating the team to achieve and exceed sales goals and KPIsBuild and grow meaningful client relationships through clienteling, follow-up, personalized recommendations, and exceptional service that keeps customers connected to CALPAK beyond their store visitLead by example with a strong sales presence, exceptional customer service, deep product knowledge, and a genuine passion for helping customers find the right travel solutionsCoach, develop, and inspire the team through real-time feedback, regular one-on-ones, product knowledge, selling strategies, and performance conversations that build confidence and drive resultsPartner with the Store Manager to set clear sales priorities, identify performance opportunities, and turn store and individual KPIs into actionable strategiesFoster a high-energy, collaborative team culture where team selling, clienteling, accountability, and exceptional service are part of the everyday experienceBuild CALPAK's presence within the local community by creating meaningful connections, identifying opportunities to engage new and existing customers, and helping make the store a destination for the neighborhoodAct as a brand ambassador by staying current on CALPAK products, features, benefits, pricing, promotions, and new launches, and confidently sharing that knowledge with customers and the teamLead manager-on-duty shifts by setting the tone for the store, prioritizing the customer experience, supporting the team, and making thoughtful decisions in real timeSupport recruiting, onboarding, and training new team members, helping ensure every new hire understands CALPAK's brand, selling approach, service expectations, and team cultureMaintain a beautiful, welcoming, and shoppable store by holding the team accountable to visual, merchandising, and customer experience standardsSupport accurate and efficient daily store operations, including Shopify POS transactions, cash handling, inventory accuracy, opening and closing routines, and other store-level processes What We're Looking For: You're a passionate sales leader who loves connecting with customers, building relationships, and motivating others to achieve goalsYou're energized by KPIs and know how to translate business goals into clear, actionable strategies that drive sales and improve the customer experienceYou're a natural coach who gives thoughtful feedback, develops talent, celebrates wins, and holds yourself and others accountableYou're passionate about clienteling and community building, with the ability to turn one-time shoppers into long-term CALPAK customersYou're confident leading a team and making decisions independently while knowing when to partner with the Store ManagerYou're proactive, solutions-minded, and adaptable, with the ability to thrive in a fast-paced retail environment where no two days are the sameYou have strong communication, organization, and problem-solving skills and know how to balance the needs of the customer, team, and businessYou're comfortable handling cash transactions, multitasking, and tackling physical retail tasks like standing, lifting, and managing inventory Qualifications: High School diploma or equivalent 2+ years of progressive retail experience, including experience leading or coaching a teamStrong sales, customer service, communication, and leadership skillsExperience with clienteling, customer relationship building, or community engagement is a plus. Ability to work a flexible retail schedule, including weekends, evenings, and holidays as needed Benefits Why CALPAK: Benefits & Perks: Medical, Dental & Vision insurance401K w/ company matchingLife insurance & Disability coverageAccrued paid time off Gifted Product: Get your hands on your first piece of CALPAK gear after your first 30 days on the job!Anniversary Gifts: Celebrate your milestones with us—complete with premium luggage rewards. Amazing Discounts: Enjoy generous employee discounts on CALPAK products for all your upcoming adventures. Fuel Your Shift: Stay energized with complimentary snacks & drinks during your shifts. Career Growth: This is a fantastic entry-level opportunity with a direct path to grow alongside a rapidly expanding brand