Assistant Store Manager - Western Hills, Cincinnati, OH

About the role

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding daily store operations, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

Responsibilities

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance with all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with recruitment, selection, training, and development of store personnel.
• Provide feedback to the Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develop strategies that align stores with budget targets.
• Monitor and identify issues related to loss or inconsistencies to achieve shrink goals at or below company plan.
• Monitor and control all aspects of operational compliance, safety, and business standards.
• Support training of all employees in suggested selling and merchandising techniques.
• Ensure company customer service standards are upheld, providing a friendly environment for each customer.
• Assist in the completion of accurate and regular merchandise inventory counts.
• Perform other duties as assigned.

Qualifications

• Minimum of one (1) year of retail management experience.

Skills

• Solid knowledge of business and excellent command of the English language for effective communication.
• High level of interpersonal skills to handle sensitive and confidential situations with poise, tact, and diplomacy.
• Strategic thinking, planning, and organization abilities.
• Professionalism in all situations.
• Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
• Results‑driven with critical and creative thinking skills.
• Project management, time management, analytical, and superior organizational skills.
• Discretion, confidentiality, and independent judgment, using compassion and diplomacy.
• Ability to plan, organize, multitask, and set priorities effectively to respond to changing demands.
• Precision and consistency in executing directives.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores within the assigned district.

Physical Requirements

• Stand for extended periods of time.
• Lift, carry, push, or pull up to 50 lb.
• Work extended hours during critical project phases in a fast‑paced, dynamic environment.
• Reliable transportation and willingness to travel by car, plane, or train.

Pay

Assistant Manager pay range: $15.25 – $17.25 per hour. Bonus opportunity if guidelines or criteria are met.

Benefits

• Company 401(k) plan.
• Medical, dental, and vision coverage (eligible for full‑time roles).
• Company‑paid time off.

Schedule

• Standard work week not to exceed 40 hours.
• Flexible schedule required, including days, nights, weekends, and holidays.