Assistant Store Manager - Town & Country, Columbus, OH

About the role

The primary purpose of the Assistant Store Manager is to assist the Store Manager in upholding daily store operations, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service.

Responsibilities

• Responsible for overall quality and performance of the retail store staff.
• Ensures compliance with all company policies and procedures.
• Models effective leadership to gain commitment to store goals and training standards.
• Assist with recruitment, selection, training, and development of store personnel.
• Provide feedback to the Store Manager on annual performance evaluations for all store employees.
• Assist with expense management and develop strategies to meet budget targets.
• Monitor and identify loss or inventory inconsistencies to achieve shrink goals.
• Control operational compliance, safety, and business standards.
• Support training of all employees in suggested selling and merchandising techniques.
• Uphold company customer service standards to provide a friendly environment.
• Assist in accurate and regular merchandise inventory counts.
• Perform other duties as assigned.
• Work a flexible schedule, including days, nights, weekends, and holidays, with a standard work week not to exceed 40 hours.

Qualifications

• Minimum of one (1) year of retail management experience.

Skills

• Solid business knowledge and excellent command of the English language.
• High level of interpersonal skills for handling sensitive and confidential situations.
• Demonstrated poise, tact, and diplomacy.
• Strategic thinking, planning, and organization abilities.
• Professionalism in all situations.
• Proficient analytical ability to gather and summarize data, solve administrative problems, and prioritize work.
• Results‑driven with critical and creative thinking skills.
• Project management, time management, analytical, and superior organizational skills.
• Discretion, confidentiality, and independent judgment with compassion and diplomacy.
• Ability to plan, organize, multitask, and set priorities effectively.
• Precision and consistency in executing directives.
• Working knowledge of Microsoft Office products.
• Willingness to work in multiple stores within the assigned district.

Physical Requirements

• Stand for extended periods.
• Lift, carry, push/pull up to 50 lb.
• Work extended hours during critical project phases.
• Operate in a fast‑pace, dynamic environment with flexibility.
• Reliable transportation required.
• Willingness to travel by car, plane, or train.

Pay

Assistant Manager pay range: $15.25 – $17.25 per hour, with bonus opportunity if guidelines or criteria are met.

Benefits

• Eligibility for company 401(k) plan.
• Full‑time roles eligible for medical, dental, vision coverage.
• Company‑paid time off.