Assistant Store Manager Sally Beauty 00686
About the role
The Assistant Manager is responsible for supporting the Store Manager in managing and developing the store's team, ensuring customer satisfaction, and maintaining operational excellence.
Responsibilities
Brings supervision and support to the direction and planning of associates' daily goals and activities to deliver exceptional client experiences, maximizing sales and driving customer loyalty in assigned stores.
Maintains all brand standards including merchandising, POS guidelines, marketing, back rooms, dress code, etc., and acts as the main point of contact to resolve customer issues and concerns.
Analyzes store trends and anticipates customer demands.
Engages, trains, and develops the team to achieve positive results, identifies strengths and opportunities for each associate, and addresses them through coaching or counseling.
Holds the team accountable to Company policies and expectations, maintains positive associate relations by resolving concerns and keeping associates informed of relevant Company information, and builds strong working relationships with Store Manager peers.
Maintains consistent and timely communication with the Store Manager, ensures all processes to support digital strategies are utilized, manages inventory through ordering and shipment processing, schedules appropriately, and ensures correct store opening and closing procedures.
Ensures the store environment is safe at all times for associates and customers, adheres to all policies and procedures, analyzes and utilizes available reporting, tools, and technology, and ensures stores are compliant with HAZMAT training and execution.
Requirements
High School Diploma or equivalent
Must be 18 years of age or older
At least 3+ years of retail sales/customer service experience preferred
At least 1+ year(s) of prior management experience preferred
Ability to lead or support a team of associates to meet business objectives
Effective communication skills
Scheduling availability to meet the needs of the business
Cosmetology license desirable, but not required