Assistant Store Manager | Rockefeller Center, NY

About the role

You will lead a team, in partnership with your Store Manager, to deliver best‑in‑class guest experiences, build connections, and commit to bold objectives both in‑store and in the community. You will provide the highest level of guest experience with a passionate, talented group of product guides, create a brand experience, and develop a team aligned with the Arc’teryx Vision, Purpose, and Values. You are product‑obsessed, seek opportunities to get outside and learn how the product performs, and inspire others through education and product knowledge. Your enthusiasm for the brand, product, and values elevates the guest experience, creating space for everyone to find their Outer Peace. You will reflect on achievements, create leadership development opportunities, drive profitability through guest and team engagement, and pursue personal and professional goals while fostering a better world together.

Responsibilities

• Lead a team in alignment with the Arc’teryx Vision, Purpose and Values
• Support and oversee floor leadership across the five pillars of the business (experience, product, community, operations, and people)
• Train and coach a high‑performing team through the Arc’teryx Guest Journey and best‑in‑class guest experience
• Lead by example, coach in the moment, and empower the team to self‑lead using development plans and training opportunities
• Identify and develop a store leadership talent pipeline in partnership with the Store Manager
• Oversee the entire employee experience from onboarding through off‑boarding (hiring, training, development, performance management, termination)
• Commit to and deliver bold objectives both in‑store and in the community
• Build brand presence and guest loyalty by upholding the company’s mission and values
• Champion floor leadership and exceptional guest experience by leading from the floor five days a week
• Empower the team to use their best judgment in all guest‑service matters
• Support the Store Manager in all store operations, with focus areas assigned as needed
• Collaborate with the Store Manager and Community Marketing Manager to execute store events that support the company mission, drive traffic, and increase community involvement
• Partner with the Store Manager to evaluate team needs quarterly to ensure staffing and development align with business goals
• Perform the responsibilities of the Product Guide and Lead as needed

Requirements

• 2‑3 years of leadership and retail management experience
• Dynamic leadership skills with ability to recruit, hire, train, lead, motivate, retain and develop future leaders
• Entrepreneurial spirit and continuous drive for great results
• Passion for service and delivering an exceptional guest experience
• Proven financial acumen including budgeting, forecasting sales, gross margin, expense control and net profit
• Ability to set a clear vision, align the team around common goals and foster commitment
• Strong balance of autonomy and collaboration
• Commitment to seeking the best solutions and doing what is right
• Passion for the outdoors and living the brand’s values
• Excellent written and verbal communication
• Strong time‑management and problem‑solving abilities
• Proficiency with Microsoft Office suite (Word, Excel, Outlook, etc.)
• Ability to lift up to 30 lb

Schedule

• Full‑time, 40 hours per week (five days a week)
• Maintain availability across six days per week, including Friday, Saturday, and Sunday, to support peak periods
• Work a range of shifts, including mornings, evenings, weekends, and “Black Friday” through the holiday season as needed

Pay

The hourly pay range is USD $32.69 – $40.87. Most new team members start within this range, with individual pay determined by skills, experience, and responsibility. The role is also eligible for a performance‑based bonus plan.

Benefits

• Extended health, dental, and vision coverage, including mental‑health support, fertility benefits, and a 24/7 Employee Assistance Program
• Immediately vested 401(k) retirement savings plan with matching contributions
• Eligibility for Arc’teryx Annual Incentive Plan and Employee Stock Purchase Program (where applicable)
• Paid time off and “Live it, Learn It” days for outdoor exploration
• Parental leave for birthing and non‑birthing parents, with options to ease transition back to work
• Professional development opportunities, Arc’teryx Academies, Employee Belonging Councils, and employee discounts including Pro Deals on gear
• Eligibility for certain programs may vary by role