Assistant Store Manager - Pewaukee, WI

About the role

The Assistant Store Manager is responsible for assisting customers and providing backup for the Store Manager. This includes greeting the customers and answering questions about merchandise, services, and store policies. The Assistant Store Manager will be trained and certified to make technical repairs to cell phones, tablets, and program key fobs.

Responsibilities

• Welcome and engage customers as they enter the store
• Assess customer needs and recommend appropriate products and services
• Provide sales guidance about sales, promotions, and warranties
• Apply upselling techniques to maximize sales opportunities
• Operate cash registers and process customer payments
• Load, unload, and arrange products for customer purchases
• Build displays; set up and take down fixtures and shelves
• Assist with battery rebuilds and technical services as assigned
• Repair and/or replace parts for cell phones, tablets, light fixtures, and other devices as needed
• Replace screens, batteries, and other components on smartphones and tablets
• Cut keys and reprogram key fob remotes
• Clean and restock the store before opening, throughout the day, and after closing
• Maintain store safety and appearance, including mowing the lawn, removing snow, sweeping, mopping, dusting, vacuuming, and maintaining restroom cleanliness
• Act as manager on duty in the Store Manager's absence; lead by example, support the team, and ensure smooth daily operations
• Ensure all tools and equipment are used per safety protocols and company policy
• Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)

Duties and responsibilities may evolve or change over time based on business needs, without advance notice.

Qualifications

• High School Diploma or equivalent preferred
• Minimum 1 year of retail experience
• Strong communication and customer service abilities
• High level of professionalism and teamwork
• Problem-solving and conflict-resolution skills
• Basic math and cash register operation skills
• Comprehensive understanding of Batteries Plus products and services
• Valid driver's license and clean driving record

Physical Requirements / Work Environment

Reasonable accommodations, if necessary and/or as required by law, will be made available.

• Regularly requires frequent talking, hearing, standing, walking, using hands, and lifting up to 50 lbs
• Occasional tasks may include sitting, kneeling, crouching, or reaching overhead
• Frequent operation of hand tools, diagnostic equipment, and standard office technology
• May be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and the risk of electrical shock
• Protective clothing and/or equipment includes goggles, gloves, and steel-toed shoes