Assistant Store Manager- PDX Airport

About the role

The Assistant Manager (ASM) sets the tone for the store team and helps bring the TLE brand to life for our customers and employees. This leadership role is critical in supporting the execution of the store’s objectives to achieve performance goals and drive overall profitability through all aspects of the store, including customer service, operations, merchandising, training, and talent development.

Responsibilities

• Lead the sales team to exemplary customer service.
• Ensure the store’s profitability is a frontmost priority at all times.
• Recruit, hire, and develop talent to drive a culture of excellence.
• Seek opportunities for efficiencies where possible.
• Train and develop the sales team in ways that exemplify the TLE brand.
• Onboard new hires and assist in training current staff on knowledge gaps.
• Disseminate and communicate pertinent updated policies, news, and TLE happenings to teams during in-store interactions, Slack, touch bases, meetings, and otherwise.
• Assist the Store Manager and be the point of contact for Inventory Management and tracking, including inventory counts, adjustments, negatives, Lightspeed reporting, and tracking adjustments.
• Stay up to date with Slack posts, tagging the team accordingly, engaging positively, and being active in all applicable channels.
• Gather, document, and deposit weekly cash deposits and assist in resolving any Lightspeed issues encountered at applicable locations.
• Assist with staff reviews, adding any information gathered during touch bases and in-store interactions.
• Curate and check applicable store notes to keep updated on store-specific issues or needs, add tasks or reminders, and ensure everyone contributes relevant information.
• Work with the buying, warehouse, and merchandising teams to address courier issues, ensure quick and accurate distribution of shipments to the sales floor, and uphold TLE operational processes and merchandising standards.
• Assist in cultivating an environment of creativity through organization and planning of in-store creative events.

Customer Experience

• Go above and beyond to connect and engage with customers, consistently setting the tone for excellent customer service.
• Share the TLE story with all customers, actively engaging them in fun ways.
• Demonstrate superior product knowledge and share it with staff in creative ways.
• Train staff in ways that embody all TLE core values and leadership traits.
• Delegate projects and tasks effectively, ensuring the priority is always on customers first.
• Remain calm and stable in challenging situations, taking responsibility to best support the team and customers.
• Train the team on Loss Prevention techniques, store blind spots, and how to use Nest during busy times.
• Ensure all customer service situations are handled in a timely and professional manner.
• Lead by example in creating customer profiles to ensure repeat business.

Operations

• Use time management skills to work quickly and efficiently.
• Ensure stores open/close with consideration for the flow of traffic and sales goals for the day.
• Encourage detail-oriented and focused performance from the team.
• Ensure the store is open and closed at scheduled times, completing all tasks and day-to-day operations properly.
• Manage all cash handling/payment processing without error, minimizing profit loss, and correctly documenting any discrepancies.
• Contact Lightspeed to correct any discrepancies in paperwork.
• Enforce company standards for cash handling, merchandising, and customer service expectations.
• Partner with the store merchandising associate to ensure standards are being met.
• Maintain and modify merchandising based on skill and performance level.
• Coach the team on merchandising basics.
• Complete change orders and deposits on a weekly basis for the location.

Leadership + Talent Development

• Maintain a team-minded mentality throughout the day and in all interactions.
• Model the TLE leadership traits by being benevolent, intuitive, steady, fearless, truthful, and celebrating team successes.
• Look for fun and creative ways to encourage and inspire the team.
• Routinely communicate openly with the team, keeping staff and management informed of relevant TLE news.
• Ensure staff is engaged and participates in promotions.
• Act as an effective and constructive communicator.
• Proactively address and relay any issues, concerns, or ideas from the team to the General Manager.
• Conduct staff reviews and coach team members regularly.
• Project professionalism and encourage the team to do so as well.
• Stay calm and help diffuse tricky situations using solution-based methods.

Sales and Financial Performance

• Keep the team motivated to increase sales with a focus on relevant KPIs.
• Monitor slower-moving product lines and collaborate with the merchandising associate and buying team to help increase/maintain profits in departments.
• Keep up with damages and negatives to ensure all inventory counts are accurate.
• Ensure stockrooms are clean, organized, and all product is represented on the sales floor.
• Work with port CRDC to ensure stock is making it into stockrooms.
• Offer incentives and promotions for full staff participation in meeting sales goals.
• Perform year-to-date comparisons on store departments to compare against current numbers and identify departments needing an extra boost.
• Monitor team KPIs to further develop the team.
• Run and analyze reports on store performance to provide insight to store operations and the buying team.
• Communicate regularly with buyers to ensure stock levels and department profitability are up over last year.
• Help the buying team find potential growth opportunities in departments based on prior years' performance and stock levels.
• Assist in running store inventory annually, securing accurate reporting.

Employee Conduct

• Embody all TLE core values.
• Maintain a strict no drugs/alcohol policy at work.
• Ensure internet usage is for store purposes only.
• Keep all talks with the team confidential, only discussing issues with the Store Manager that may affect the team.
• Uphold company dress code.
• Act as a true ambassador for the TLE brand and vendors.
• Lead by example, arriving to work in a timely manner, and ensuring team members take meal breaks/breaks in the allotted time.
• Comply with all store/company policies at all times.

Key Relationships

• ASM + Store Manager (SM): The ASM reports directly to the SM. Both co-own the sales floor experience, ensuring customer satisfaction, sales goals, and merchandising basics are met.
• ASM + Merchandising Associate (MA): The ASM and MA should be in regular contact regarding merchandising updates, featured products, marketing initiatives, and window displays. They partner with the SM and MA for any merchandising projects.
• Direct Reports: Store Leads (SL) and Sales Team Members (STM) report to the ASM and SM. The ASM oversees delegation of tasks and responsibilities, ensuring all tasks enhance customer experience and provides guidance on hitting sales goals and merchandising basics.

Qualifications

• Helps the company achieve its big-picture goals by maintaining store standards.
• Takes initiative and has a competitive drive.
• Stays focused on results while being adaptive to the store's needs.
• Manages the team in fun and creative ways.
• Is a firm, goal-oriented leader that motivates the team, keeping them engaged and enthusiastic.
• Builds relationships with team members, customers, and vendors.
• Is able to delegate tasks effectively.
• Is good at routine work while staying adaptable to the store's needs.
• Acts independently and maintains a sense of urgency with tasks.
• Is results-driven and utilizes systems to achieve sales goals.

Benefits

• Health and dental plans available in addition to HealthiestYou.
• 9 observed holidays added as Flex days for use.
• Front-loaded vacation (80 hours) and sick time.
• 401K with up to 2% company match on one-year anniversary.
• Generous employee discount.
• Occasional show or event tickets provided.
• Work with a group of kind, hard-working, hilarious, value-driven, talented humans.

Pay

$20.92/hour (non-exempt).

Schedule

Full-time (40 hours/week).