ASSISTANT STORE MANAGER - OPERATIONS

Operations Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of an Operations Assistant Store Manager at The Home Depot. The OASM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OASMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability.

OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams to develop and implement strategies that boost sales and profitability, create actionable game plans for departmental success, and ensure smooth department operations. OASM-ITs are expected to lead by example and uphold, maintain, and support all lawful company policies and positions.

Responsibilities

• Training and Preparing for Assistant Manager Position (50%)
  • Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures.
  • Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
  • Learn and demonstrate the performance management process, including review of associate performance and how to execute the associate disciplinary process when necessary.
  • Complete all assigned training modules and assessments.
• Customer Experience (15%)
  • Supervise associates in the selling effort and lead GET culture by setting the example.
  • Drive customer service and associate engagement through the store; ensure customer concerns are solved effectively and take necessary actions to resolve situations promptly.
• Sales and Productivity (15%)
  • Work with key partners to plan merchandise placement, signing, and support stock integrity through inventory management.
  • Learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations.
• Operations Management (10%)
  • Perform Opening, Closing MOD, and other whole-store focus responsibilities.
  • Adhere to all company policies and procedures and hold associates accountable for following them.
  • Command of store standard operating procedures (SOPs), especially those involving safety compliance, and learn tactics to maintain process accuracy and mitigate shrink.
• Safety (10%)
  • Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.

About the Role

During the OASM-IT training period, which will be up to 6 weeks, you will learn to execute OASM key responsibilities. This position reports to the Store Manager and has no direct reports.

Typically requires overnight travel less than 5% of the time.

Requirements

• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
• Located in a comfortable indoor area; conditions could produce mild discomfort on occasion.
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Minimum of 3 years of work experience.
• Minimum of 2+ years of leadership experience (3+ years preferred).
• The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED (bachelor's degree or equivalent in a related field preferred).

Skills

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus
• Resourceful