Assistant Store Manager - Operations

Job Summary

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. This role drives store performance in a large-format retail environment with annual sales typically ranging from $4–$10 million by supporting efficient store operations, maintaining strong execution standards, and delivering an exceptional experience for both Team Members and customers.

Essential Functions

• Drive execution of store operations to achieve sales, profit, and overall performance goals, while creating an engaging, customer-focused shopping experience.
• Attract, hire, and develop talent; build internal bench strength and effective succession plans that support long-term growth.
• Drive efficiency and performance through focused coaching, training, and development, encouraging continuous improvement and supporting internal career growth within At Home.
• Support proper staffing, scheduling, and payroll accuracy while executing plans based on financial and operational metrics to drive sales, control expenses, and improve profitability.
• Plan, prioritize, and oversee operations, including opening/closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
• Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store environment.
• Drive overall store effectiveness by leading efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling.
• Address Team Member and customer concerns with urgency, professionalism and integrity.
• Ensure full compliance with company policies, procedures, and all applicable laws and regulations.
• Champion a positive, inclusive, and safe environment where Team Members can grow, collaborate, and enjoy their work by modeling At Home’s Values.
• Lead team communication through regular huddles and meetings.

Qualifications

• High school diploma or equivalent required; Bachelor’s Degree preferred.
• Minimum of 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
• Proven experience leading teams of 20+ Team Members and managing a minimum of $5M in annual revenue or budget.
• Knowledge of freight processes, inventory control, stocking, and merchandising, with the ability to maintain a clean, safe, and organized store environment.
• Customer-focused mindset with a track record of delivering exceptional in-store experience.
• Demonstrated integrity, reliability, and commitment to ethical business practices.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Experience utilizing task management, HRIS, and workforce scheduling systems.
• Strong communication skills, including verbal, written, and comprehension.
• Ability to inspire, drive urgency, delegate effectively, and motivate high-performing teams.
• Skilled in prioritizing, multitasking, and adapting to changing business needs.
• Proven ability to analyze data and leverage insights to make informed business decisions and drive performance.
• Proven ability to build and sustain a collaborative, engaging and high-performing team culture.

Summary of Benefits

• Part-Time 401(k) W/ Employer Match
• Dental, Vision, Life
• 25% Store Discount (Seasonal TMs Included)
• Full-Time – All Prior Benefits PLUS Medical Insurance
• Flexible Spending Accounts
• Paid Time Off, Holidays, and Volunteer Time