Assistant Store Manager - Old Bride - 516

About the role

The Assistant Store Manager leads a team in achieving individual and Store objectives that result in legendary Customer and colleague experience, and achievement of established performance goals.

Responsibilities

• Leads the team in delivering personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Learns and understands financial concepts, a broad range of products, services and tools, business and process management acumen aligned with TD's consultative approach with Customers to deliver Customers end-to-end advice they expect.
• Manages and coaches the advisory team on advice giving strategies and overall product and services acumen.
• Drives and reinforces Advice Behaviors within the team by coaching and developing a team to deliver exceptional service by exceeding the needs of Customer expectations.
• Manages and schedules colleagues to ensure Customer demands and compliance requirements are met.
• Escalates non-standard or high-risk transactions/activities as necessary.
• Ensures the Store operates efficiently by adhering to the bank's policies and procedures and by passing all audits.
• Supports the timely and accurate completion of business processes and procedures.
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with partners and other teams.

Requirements

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Maintains an active registration status with NMLS upon hire.

Qualifications

• Undergraduate degree or equivalent experience.
• 2+ years experience working with customers and or sales in any capacity or equivalent.
• Supervisory or leadership experience preferred.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and Operational Management skills.
• Previous consumer and residential lending experience preferred.
• Proficient in Microsoft Office.
• Knowledge of banking products and services preferred.
• Demonstrated organization, interpersonal, communication and decision-making skills.
• Shows proficiency with expense management.
• Notary License (Preferred).
• Maintains an active registration status with NMLS upon hire.

Skills

• Financial concepts and products.
• Customer service and advice giving.
• Microsoft Office.
• Banking products and services.
• Leadership and supervisory skills.

Benefits

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Pay

$29.75 - $44.50 USD

Schedule

40 hours per week